Full - Time Leasing Consultant

universitypartners; Tempe (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

University Partners in Tempe, AZ is seeking a Leasing Consultant to welcome prospective residents, show apartments, process applications, and coordinate lease renewals in a competitive market.

The role emphasizes customer service, Fair Housing compliance, and accurate documentation, with daily tasks including open/close procedures, marketing outreach, and updating Entrata records.

Responsibilities

• Provide excellent service to residents, prospects, and visitors to the community.
• Lease apartments in accordance with occupancy goals.
• Follow Fair Housing Standards in all dealings with prospects and residents.
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
• Conduct the application review for each lease including credit and income verifications and background checks.

Job description

JOB PURPOSE:

Each LeasingConsultanthas primary marketing responsibility as it pertains tointerfacingwith prospective residentsatthe community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, LeasingConsultantsare the community’s most important personnel as they candeterminehow well a community does ina very competitivemarketplace. Specific training forLeasingConsultantscenters on Fair Housing, closing techniques, and overcoming objections.

PRIMARY DUTIES & RESPONSIBILITIES:

Will always include those specifically assigned by the immediate supervisor.

• Provideexcellent service to all residents, prospects,and visitors to the community.

• Effectively lease apartmentsin accordance withoccupancy goals.

• Follow Fair Housing Standards in all dealings with prospects and residents.

• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.

• Conduct the application review for each lease including credit and income verifications and background checks.

• Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.

• Ensure the condition of leased apartments prior to move-in, including a final inspection.

• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.

• Complete all tasks necessary to successfullyoperatethe leasing office.

Specific Responsibilities:

Daily/Weekly:

• Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trashwhile carryinga trash bag and sparkle kit.

• Answer all phone calls, emails, and voicemails that come in throughout the day.

• Signage Inspection: Inspect bootlegs, banners, balloons,and brochures.

• Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.

• Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.

• Leasing:Greet prospects and showapartmentsandcoordinate the leasing process. Review applications from applicants andprovideinformation to Assistant Community Manager for verification.

• Leads:MaintainGuest Cards andmaintainleasing notebook. Follow-up on all traffic with a Thank Youemailthe same day as their visit and a phone call within 24 hours of their visit.Review allLeadson a weekly basis and ensure that they are complete with notes on follow-up communication.

• Applications: Enter prospect information intoEntrataas directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.

• Lease Files: OnceLeasefile is complete and all signatures have been provided, ensure that a completed lease file isforwardedtoAssistantCommunity Manager for review and approval. Once approved, send a copy toresidentand file lease properly.

• Work Orders: In conjunction withMaintenance Team, enter work orders intoEntrata.Providea follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.

• Renewals:complete renewal efforttasksas necessary.

Monthly/On-Going:

• Leads:ArchiveinactiveLeads.Ensure Leads and Applicants in Entrata are up to date.

• Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.

• Audit: Complete audits of lease files andEntratadata as instructed by the Assistant Manager and Community Manager.

• Market Knowledge: Stay up to date with competitor rental rates