Full-Time Lead Sales Associate

The Salvation Army USA Central Territory; Utica (MI); On-site; USD 22,358 - 28,929; Full time

Benefits offered by this job

Employee Discount

Comprehensive benefits package

Professional development opportunities

Job summary

The Salvation Army USA Central Territory is hiring a Lead Sales Associate in Utica, MI. In this full-time role, you will support the management team, ensuring excellent customer service and efficient store operations. Responsibilities include managing product sales, maintaining store appearance, and providing direction to staff.

You will work in a mission-driven environment with opportunities for professional development. Benefits include a comprehensive package, employee discount, and community impact.

Qualifications

• Ability to provide excellent customer service and handle customer complaints.
• Experience supporting retail operations and management.
• Strong leadership and communication skills.

Responsibilities

• Support management with product sales and acquisition.
• Create an enjoyable shopping experience for customers.
• Provide direction to staff in absence of management.

Skills

Customer service skills

Leadership

Communication

Sales skills

Job description

Lead Sales Associate

Location: Utica MI

Pay: $16.23 - $21 per hour

Job Type: Full-time

Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting our mission through daily retail operations.

What You'll Do

Sales & Operations

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover

Customer Experience & Store Maintenance

• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal

Leadership & Communication

• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

What We Offer

• Opportunity to make a positive impact in your community
• Professional development and growth opportunities
• Supportive and mission-driven work environment
• Comprehensive benefits package

Training Provided

• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills
• Professional development and growth opportunities

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!