Full-Time Keyholder

Loveshackfancy-2; Central Valley (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

LoveShackFancy is seeking a Key Holder for an entry into management role, focused on driving personal sales and delivering exceptional customer service. You will greet customers, build client books, and contribute to a welcoming, high-energy store environment.

In this role you share responsibilities with management and a sales lead, assist with floor sets and visual merchandising, oversee daily operations, and help with openings and closings to ensure a smooth, organized shopping experience.

Qualifications

• This role is an entry into management as a Key Holder.
• It emphasizes personal sales goals and excellent customer service.
• A Key Holder shares responsibilities with management and a sales lead.

Responsibilities

• Greet and acknowledge customers and provide courteous service.
• Support selling, clienteling, and maintaining client books.
• Assist with floor sets, merchandising standards, and fixture placement.
• Assist with opening and closing procedures and inventory needs.

Job description

ABOUT LOVESHACKFANCY

LoveShackFancy, founded in 2013 by Rebecca Hessel Cohen, is a global fashion, beauty, childrenswear, accessories, home, and lifestyle brand celebrated for its romantic, vintage-inspired aesthetic and cult-like community. Known for its immersive, whimsical interiors, the brand has grown to 24 boutiques across the U.S. and London. Signature ruffles, pink, and bows anchor the collections, while storytelling and pioneering community-driven experiences have shaped LoveShackFancy into more than a fashion label—it’s a shared lifestyle movement. Coveted collaborations include Victoria’s Secret PINK, Gap, Target, Stanley, Pottery Barn, Bogner, and more. In 2023, LoveShackFancy launched Beauty exclusively at Sephora, inviting millions into its rose-colored world of whimsy and celebration.

ROLE OVERVIEW

This Key Holder position is an entry into management. This role requires key holder responsibilities while driving personal sales goals. A key holder shares a division of responsibility with both management as well as a sales lead while demonstrating excellent customer service.

KEY RESPONSIBILITIES

Selling & Client Service

• Greet and acknowledge all customers
• Provide courteous and knowledgeable customer service in every area of the store
• Meet or exceed your goals that will be set and given to you by management
• Maintain an accurate, efficient and effective client book
• Assist sales team with selling and clienteling.

Visual Merchandising

• Assist with execution of floor sets.
• Monitor and maintain visual merchandising standards on a daily basis according to the company’s standards
• Maintain proper fixture placement, lighting, and floor plan changes
• Ensure representation of all merchandise on the floor and make adjustments to merchandise placement as sell through dictates

Operations

• Work with management to maximize sales by ensuring an efficient and customer friendly store.
• Oversee store in managements absence
• Monitor Compliance to company policies and procedures when on shift and report compliance issues to management
• Assist managers with Opening and Closing Procedures
• Maintain offices, workspace, and Cash wraps to ensure they are fully stocked with supplies
• Assist with Inventories and other Asset Protection needs

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of the Employer.