Full-Time Keyholder

Country Club Plaza; Kansas City (MO); On-site; USD 42,000 - 60,000; Part time

Job summary

LoveShackFancy in Kansas City is seeking a Key Holder to support management and drive personal sales goals in a boutique environment. You will engage customers with a warm, knowledgeable approach while maintaining the brand’s romantic aesthetic and a strong client following.

Responsibilities include greeting customers, assisting with floor sets, managing client books, and supporting opening/closing procedures while upholding brand standards and delivering exceptional service.

Qualifications

• Experience in retail sales and customer service.
• Ability to meet sales goals and build client relationships.
• Strong communication and visual merchandising awareness.
• Willingness to assist with opening/closing procedures.

Responsibilities

• Greet customers and provide courteous, knowledgeable service.
• Meet or exceed sales goals set by management.
• Maintain accurate client book and assist with clienteling.
• Support floor sets and ensure visual merchandising standards.
• Oversee store operations in management's absence; assist with inventories and asset protection.

Skills

Customer service

Sales goals

Merchandising

Communication

Job description

LoveShackFancy, founded in 2013 by Rebecca Hessel Cohen, is a global fashion, beauty, childrenswear, accessories, home, and lifestyle brand celebrated for its romantic, vintage-inspired aesthetic and cult-like community. Known for its immersive, whimsical interiors, the brand has grown to 24 boutiques across the U.S. and London. Signature ruffles, pink, and bows anchor the collections, while storytelling and pioneering community-driven experiences have shaped LoveShackFancy into more than a fashion label—it’s a shared lifestyle movement. Coveted collaborations include Victoria’s Secret PINK, Gap, Target, Stanley, Pottery Barn, Bogner, and more. In 2023, LoveShackFancy launched Beauty exclusively at Sephora, inviting millions into its rose-colored world of whimsy and celebration.

ROLE OVERVIEW

This Key Holder position is an entry into management. This role requires key holder responsibilities while driving personal sales goals. A key holder shares a division of responsibility with both management as well as a sales lead while demonstrating excellent customer service.

KEY RESPONSIBILITIES

Selling & Client Service

• Greet and acknowledge all customers
• Provide courteous and knowledgeable customer service in every area of the store
• Meet or exceed your goals that will be set and given to you by management
• Maintain an accurate, efficient and effective client book
• Assist sales team with selling and clienteling.
• Assist with execution of floor sets.
• Monitor and maintain visual merchandising standards on a daily basis according to the company’s standards
• Maintain proper fixture placement, lighting, and floor plan changes
• Ensure representation of all merchandise on the floor and make adjustments to merchandise placement as sell through dictates

Operations

• Work with management to maximize sales by ensuring an efficient and customer friendly store.
• Oversee store in managements absence
• Monitor Compliance to company policies and procedures when on shift and report compliance issues to management
• Assist managers with Opening and Closing Procedures
• Maintain offices, workspace, and Cash wraps to ensure they are fully stocked with supplies
• Assist with Inventories and other Asset Protection needs

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of the Employer.