Full Time Keyholder

Roller Rabbit; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Roller Rabbit in Austin, TX seeks a Sales Associate to drive sales by building relationships with clients and introducing new customers to the brand. You will deliver exceptional customer service in a fashion-forward retail environment, while keeping the store clean and safe and following management direction.

You will report to Store Manager, Assistant Store Manager, and Keyholder, contribute to visual merchandising, product knowledge, and brand initiatives, and help grow Roller Rabbit's

Qualifications

• Experience in retail or customer service preferred.
• Ability to take direction from management and complete tasks.
• Fast learner with a goal-oriented mindset.
• Flexible schedule including weekends and holidays.
• Able to lift 15–20 pounds.
• Excellent written and verbal communication.

Responsibilities

• Meet and exceed daily sales targets while delivering top customer service.
• Demonstrate in-depth product knowledge and communicate features and benefits.
• Build and maintain a loyal client base with personalized service.
• Maintain interest in fashion trends, interior design, and market developments.
• Capture client contact information and follow up for events and promotions.
• Assist with operations, including visual merchandising and store upkeep.
• Manage cash register functions accurately.
• Follow company policies and procedures.

Skills

Sales

Customer service

Relationship building

Product knowledge

Time management

Communication

Attention to detail

Fashion/interior design interest

Tools

Microsoft Office

Job description

The Sales Associate must drive sales through building and maintaining relationships with our clients, as well as introducing new customers to the Roller Rabbit brand. Candidate must be a result-oriented individual with a genuine passion for fashion, people, and interior design within the retail environment. The Sales Associate is responsible for providing excellent customer service by engaging and connecting with clients, while maintaining a clean and safe shopping environment. The Sales Associate must execute direction from Management and follow the brand’s principles. The Sales Associate will become part of a dynamic team that strives to grow and develop the brand with enthusiasm, dedication, creativity, and style. The Sales Associate reports directly to the Store Manager, Assistant Store Manager, and Keyholder.

Company Overview:

Roller Rabbit weaves an enchanting tale of a magical rabbit through its handmade products, spanning from ready-to-wear to iconic sleepwear. These creations not only foster wonder, optimism, and the warmth of a trusted friend but also embody our brand's roots in originality. Roller Rabbit is more than a fashion label; it's an approachable, endearing, and endlessly intriguing lifestyle that captures the magic in every moment. As a niche-upscale fashion brand, Roller Rabbit operates eleven brick-and-mortar stores and a thriving e-commerce platform, driven by a mission to enrich vibrant lives with clothing and accessories that inspire dreams, uplift spirits, and commemorate moments with loved ones.

Position Overview:

The Sales Associate must drive sales through building and maintaining relationships with our clients, as well as introducing new customers to the Roller Rabbit brand. Candidate must be a result-oriented individual with a genuine passion for fashion, people, and interior design within the retail environment. The Sales Associate is responsible for providing excellent customer service by engaging and connecting with clients, while maintaining a clean and safe shopping environment. The Sales Associate must execute direction from Management and follow the brand’s principles. The Sales Associate will become part of a dynamic team that strives to grow and develop the brand with enthusiasm, dedication, creativity, and style. The Sales Associate reports directly to the Store Manager, Assistant Store Manager, and Keyholder.

SALES GENERATION/CLIENT EXPERIENCE

• Meet and exceed daily sales targets provided by Management while providing the highest level of customer service.
• Demonstrate in-depth product knowledge and communicate product features and benefits during the selling process.
• Build and maintain a loyal client base and retain customer loyalty by providing clients with personalized service.
• Maintain a keen interest in the fashion industry, interior design, and market trends.
• Provide Management with product feedback on product selling, customer feedback, etc.
• Effectively capture and record client contact information in both personal client book and brand database.
• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction, and reaching out for assistance when needed.
• Maintain consistent communication with clients for special store activity: new product arrivals, in-store events, and promotions.

OPERATIONS

• Assist Management in all operational tasks, including visual merchandising.
• Assist Management in all opening/closing tasks including, but not limited to: vacuuming, dusting, placing/storing product.
• Keep sales floor and merchandise neat, organized, and stocked.
• Assist in processing shipment when received.
• Manage cash register functions with accuracy.
• Follow all company policies and procedures.

QUALIFICATIONS

• Experience in a retail/customer service based industry preferred, but willing to train the right candidate.
• Must have the ability to take direction from Management and execute given tasks.
• Must be a quick learner.
• Must be an individual who possesses drive, is goal oriented, and has an entrepreneurial outlook.
• Flexibility and dependability with schedule, including weekends and holidays.
• Must be able to lift 15-20 pounds.
• Great time management and able to handle multiple priorities at once.
• Polished and professional demeanor.
• Must have excellent written and verbal skills.
• Ability to use Microsoft Office programs is a plus.