Full-Time Key Holder | Upper East Side

FARM Rio; New York (NY); On-site; USD 29,549 - 42,085; Full time

Job summary

A global fashion brand in New York seeks a Full-Time Key Holder. The ideal candidate is enthusiastic and proactive, embodying the brand's values. Responsibilities include store operations, customer service, team training, and maintaining visual standards. Competitive compensation of $26/hr plus monthly commission. Join a vibrant culture that champions diversity and inclusion.

Qualifications

• Must be a strong brand ambassador sharing values.
• Experience in customer service is preferred.

Responsibilities

• Safely opening and closing the store.
• Assure excellent customer service.
• Oversee day-to-day operations.
• Handle returns and sensitive issues.
• Maintain store visuals and standards.
• Organize stockroom with the team.
• Train and coach the team.
• Provide daily feedback.
• Work with store systems.
• Deliver styling sessions.
• Establish community loyalty.

Skills

Positive and enthusiastic attitude

Proactive attitude

Interest in fashion and/or arts

Ability to engage with clients

Strong brand ambassador qualities

Job description

FARM Rio is a global fashion and lifestyle brand that captures the true essence of Brazil. We are driven by that inspiring energy that pours out of someone who is comfortable in their own skin and unapologetic about who they are. We are always seeking for that allure that enchants and vibrates out of someone - that genuine glow, or as we call, borogodó. From one, to one million, we move beyond nationalities and lifestyles with the same excitement for enjoying life, creating a FARM Rio culture - born in Rio, living around the world.

Founded as a small booth at a marketplace in Rio back in 1997, the brand now has more than 100 stores around the country, stores in the U.S. and in Europe.

To continue to co-construct the next chapter and beyond, we’re looking for a creative and inspiring person to join us in UES as our Full‑Time Key Holder. We would love to get to know you if you are someone who will be a strong brand ambassador, sharing our values and bringing life to our products.

What we’re looking for:

• Positive and enthusiastic and proactive attitude
• Interest in fashion and/or arts in general
• Ability to engage with clients and create a WOW experience
• A true brand ambassador

You’ll be responsible for:

• Safely opening and closing the store
• Assuring excellent customer service by performing and supporting the team
• Overseeing day‑to‑day operations
• Handling returns and customer‑sensitive issues
• Ensuring store visuals are kept up to date and up to standards
• Assuring stock room is being maintained organized by selling team
• Training and coaching the team
• Providing feedback on a daily basis
• Working with store systems
• Deliver outstanding styling sessions
• Establish loyalty within the community

Compensation: 26/hr paid biweekly basis

+ team monthly commission based on store total

FARM Rio is an equal opportunity employer committed to Diversity & Inclusion. All qualified applicants will be considered by their capabilities and qualifications regardless of their race, color, religion, gender, sexual orientation, national origin, or disability.

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