Full-Time Immigration Case Manager

ImmiVisa Law Group; Lehi (UT); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid holidays

Paid Time Off

Remote work

Job summary

ImmiVisa Law Group is a U.S. immigration law firm seeking a Case Manager to support clients through their immigration journey. You will collaborate with Clients, Law Clerks, and Attorneys to keep cases organized and progressing according to procedures.

The ideal candidate has EB/PERM/non-immigrant case experience, English plus Spanish or Portuguese, and strong communication, organizational, and follow-up skills. This is a full-time remote role with competitive compensation and benefits.

Qualifications

• 2+ years of U.S. immigration case management or related legal experience preferred.
• Experience with EB, PERM, and/or non-immigrant visa cases is REQUIRED.
• English plus Spanish or Portuguese proficiency required.
• Excellent written and verbal communication and client-service skills.
• Strong attention to detail and ability to review and organize complex documentation.
• Excellent organizational skills and the ability to manage multiple cases, deadlines, and priorities.
• Experience with case management and document management systems preferred.
• Ability to work independently while collaborating effectively with Attorneys and Law Clerks.

Responsibilities

• Serve as the primary point of contact for assigned clients, providing professional, timely, and courteous support throughout the case process.
• Communicate with clients by phone, email, SMS, and Firm-approved platforms regarding case status, documentation, deadlines, appointments, and other case-related matters.
• Build positive professional relationships with clients while setting clear expectations regarding communication, documentation, and case progress.
• Collect, organize, and prepare immigration filing packages for Law Clerk and Attorney review, including forms, supporting documents, exhibits, translations, and requested evidence.
• Assist with the completion and preparation of immigration forms under the direction of the Law Clerk or Attorney.
• Review client-provided documents for completeness, consistency, legibility, and basic administrative requirements.
• Follow up with clients regarding missing, incomplete, or outdated documentation and ensure requested evidence is received and properly organized.
• Coordinate with Law Clerks and Attorneys regarding case progress, deadlines, outstanding documentation, client responses, and issues requiring legal attention.
• Maintain accurate and up-to-date case records, notes, tasks, deadlines, and communications in the Firm’s case management systems.
• Monitor case timelines and follow up on outstanding tasks to help ensure cases progress according to Firm procedures and deadlines.
• Escalate urgent client concerns, significant case issues, complaints, deadlines, or matters requiring legal judgment to the appropriate Law Clerk or Attorney.
• Assist with post-filing activities, including tracking USCIS notices, RFEs, appointments, and other case-related communications.
• Maintain confidentiality and protect sensitive client information in accordance with Firm policies.
• Follow Firm procedures, workflows, communication standards, and case-management protocols.
• Participate in team meetings, case reviews, training, and process-improvement initiatives.

Skills

Communication skills

Attention to detail

Organization

Client service

Time management

Independent work

Job description

ImmiVisa Law Group is a U.S. immigration law firm specializing in immigrant and non-immigrant visa matters. We support individuals, families, and businesses navigating the U.S. immigration process, with a focus on knowledgeable legal guidance, efficient case management, and a positive client experience.

About the Role

We are looking for a Case Manager to join our team and play an important role in supporting clients throughout their U.S. immigration journey.

The Case Manager will work closely with clients, Law Clerks, and Attorneys to ensure cases are organized, progressing according to established procedures, and receiving the appropriate follow-up.

We are looking for someone who is organized, detail-oriented, proactive, and committed to providing excellent client service.

Experience with EB, PERM, and/or non-immigrant visa cases is REQUIRED. English plus Spanish OR Portuguese proficiency is required.

Employment Type: Full-time

Location: Remote

Schedule: 9am - 5pm MST

Reports To: [Operations]

We offer competitive compensation

What You’ll Do

• Serve as the primary point of contact for assigned clients, providing professional, timely, and courteous support throughout the case process.
• Communicate with clients by phone, email, SMS, and Firm-approved platforms regarding case status, documentation, deadlines, appointments, and other case-related matters.
• Build positive professional relationships with clients while setting clear expectations regarding communication, documentation, and case progress.
• Collect, organize, and prepare immigration filing packages for Law Clerk and Attorney review, including forms, supporting documents, exhibits, translations, and requested evidence.
• Assist with the completion and preparation of immigration forms under the direction of the Law Clerk or Attorney.
• Review client-provided documents for completeness, consistency, legibility, and basic administrative requirements, identifying missing or potentially problematic items for appropriate review.
• Follow up with clients regarding missing, incomplete, or outdated documentation and ensure requested evidence is received and properly organized.
• Coordinate with Law Clerks and Attorneys regarding case progress, deadlines, outstanding documentation, client responses, and issues requiring legal attention.
• Maintain accurate and up-to-date case records, notes, tasks, deadlines, and communications in the Firm’s case management systems.
• Monitor case timelines and follow up on outstanding tasks to help ensure cases progress according to Firm procedures and deadlines.
• Escalate urgent client concerns, significant case issues, complaints, deadlines, or matters requiring legal judgment to the appropriate Law Clerk or Attorney.
• Assist with post-filing activities, including tracking USCIS notices, Requests for Evidence (RFEs), appointments, and other case-related communications.
• Maintain confidentiality and protect sensitive client information in accordance with Firm policies and applicable requirements.
• Follow Firm procedures, workflows, communication standards, and case-management protocols.
• Participate in team meetings, case reviews, training, and process-improvement initiatives as requested.

What We’re Looking For

• 2+ years of U.S. immigration case management or related legal experience preferred.
• Experience with EB, PERM, and/or non-immigrant visa cases is REQUIRED.
• English plus Spanish or Portuguese proficiency required.
• Excellent written and verbal communication and client-service skills.
• Strong attention to detail and ability to review and organize complex documentation.
• Excellent organizational skills and the ability to manage multiple cases, deadlines, and priorities.
• Experience with case management and document management systems preferred.
• Ability to work independently while collaborating effectively with Attorneys and Law Clerks.
• Strong follow-up, problem-solving, and organizational skills.
• Ability to maintain confidentiality and handle sensitive client information.
• Professional, dependable, and comfortable working in a deadline-driven legal environment.

The Ideal Candidate

You will be successful in this role if you are someone who:

• Takes ownership of assigned cases and responsibilities.
• Communicates clearly and professionally with clients and team members.
• Is proactive about following up and keeping cases moving forward.
• Pays close attention to detail and takes pride in accurate work.
• Can manage competing priorities without losing track of deadlines.
• Understands when an issue requires escalation to a Law Clerk or Attorney.
• Works well independently while being a collaborative team member.

What We Offer

• Medical, dental, and vision insurance (Eligible U.S.-Based Employees)
• 401(k) with up to 3% Firm match (Eligible U.S.-Based Employees)
• Paid holidays (All Employees)
• Paid Time Off (All Employees)
• Remote (All Employees)