Full-Time Human Trafficking Client Service Advocate

Child Care Aware; Virginia (MN); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

PTO

Paid holidays

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid parental leave

401(k) match after 1 year

Job summary

Safe Harbor Shelter seeks a Full-Time Human Trafficking Client Service Advocate to provide crisis intervention, safety planning, counseling, and case management for survivors. The role operates within the emergency shelter, reporting to the Human Trafficking Program Manager, and requires sensitivity to diverse backgrounds and strong collaboration with a multidisciplinary team.

Responsibilities include direct resident care, records updates, meetings representation, supervision participation, and

Qualifications

• Bachelor's degree in a human services field preferred.
• Experience working with survivors of trauma or trafficking strongly preferred.
• Strong communication and crisis intervention skills; ability to maintain confidentiality.
• Background check and fingerprinting required.
• Evening, overnight, weekend and holiday hours are required.
• Reliable transportation is required.

Responsibilities

• Provide direct care and support to residents in a confidential shelter.
• Ensure the safety and security of the program.
• Update client and agency records daily and provide regular reports.
• Represent Safe Harbor at designated meetings.
• Participate in monthly supervision.
• Assist with daily living activities and lead a structured environment.
• Respond appropriately during crises and uphold agency values.
• Attend required meetings and trainings; support staff and volunteers as needed.
• Collaborate with multidisciplinary team while maintaining boundaries and confidentiality.

Skills

Communication skills

Crisis intervention

Documentation

Confidentiality

Independent work

Education

Bachelor's degree in human services field

Job description

Full‑Time Human Trafficking Client Service Advocate

The Client Services Advocate is responsible for providing client-centered crisis intervention, safety planning, supportive counseling, case management, and referrals for child and adult survivors of violence. The Advocate must be able to deliver agency services and initiatives in a culturally sensitive manner specific to the person’s race, religion, color, sex, age, national origin, disability, ethnicity, sexual orientation, gender, gender identity or expression.

The Client Services Advocate works as a member of the Human Trafficking Residential Program to provide services in the emergency shelter. The Client Services Advocate reports directly to the Human Trafficking Program Manager.

Schedule

• Monday, Wednesday, and Friday: 8:30 AM to 5:30 PM
• Every other Saturday and Sunday: 10:00 AM to 7:00 PM

Key Responsibilities

• Provide direct care and support to residents in a confidential shelter
• Ensure the safety and security of the program
• Update client and agency records daily and provide regular reports
• Represent Safe Harbor at designated meetings
• Participate in monthly supervision
• Assist with daily living activities
• Facilitate a structured environment
• Respond appropriately during crisis
• Demonstrate commitment to agency mission
• Demonstrate knowledge and adherence to agency core values and staff governing values
• Attend all required agency meetings and events
• Participate in regular training to enhance knowledge and skills, per accreditation criteria
• Assist other staff members on projects as neededLead their assigned volunteer teams and interns, including training and supervising them
• Work collaboratively with the multidisciplinary team while maintaining professional boundaries and confidentiality

Required Qualifications

• Bachelor’s degree in a human services field preferred, including Social Work, Psychology, Sociology, Criminal Justice, or a related field
• Relevant experience working with survivors of trauma, human trafficking, domestic violence, or other vulnerable populations strongly preferred
• Strong communication, documentation, and crisis intervention skills; ability to work independently; maintain confidentiality
• Pass background check and fingerprinting
• Required to work evening, overnight, weekend and holiday hours
• Must have reliable transportation

Pay: $19.00 per hour.

Benefits: PTO, paid holidays, health, dental, vision, and life insurance, paid parental leave, and 401(k) match after 1 year.

How to Apply

Please send resume and cover letter to Talia Steele at [e-mail].

Job Classification

Social Work