Full Time Housekeeping Supervisor - Marriott Colorado Springs

Snow King; Colorado Springs (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Housekeeping Supervisor at the Marriott Colorado Springs Hotel. In this role, you will ensure the cleanliness and comfort of our guests, supervise staff, and uphold our high standards of service. We offer competitive pay, comprehensive benefits, and a supportive working environment focused on employee development.

Benefits

Paid time off

Exclusive room rate discounts

Ongoing training and development opportunities

Comprehensive health insurance

Qualifications

• Previous experience in housekeeping operations.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Ensure guests enjoy a clean, comfortable, and welcoming environment.
• Inspect staff's work performance and maintain high standards.
• Oversee daily assignment of duties and supervise Housekeeping staff.

Skills

Interpersonal skills

Attention to detail

Multitasking

Delegation skills

Education

High School diploma or equivalent

College course work in related field

Tools

Microsoft Office

Job description

Property


About Us

At Pyramid Global Hospitality, people come first. We are dedicated to creating a supportive and inclusive work environment that values diversity, growth, development, and well-being. Our commitment to a People First culture is evident in our approach to employee development, benefits, and building meaningful relationships.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off. You'll also enjoy unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. Plus, we're committed to providing ongoing training and development opportunities to help you build the skills and knowledge needed to advance your career.

Whether you're just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success across over 230 properties worldwide. Join our team and experience the benefits of working for a company that truly values its employees and is dedicated to creating exceptional guest experiences.

Check out this video for more information on our great company!

The position will remain open until filled.

Location Description

Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorado’s second-largest city, offers an excellent opportunity to join a world-class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When you’re ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs.

Our property boasts renovated, pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio and fire pits, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Hotel Group can mean for you!

Overview

At Pyramid Global, we prioritize our "People First" value, which forms the bedrock of our identity. We are a dynamic and dedicated team that values diversity, talent, and passion. Collaborating with mutual respect and unwavering commitment, we empower each member to create a positive impact. Our mission extends beyond monetary compensation; we strive to enrich the lives of our associates through exceptional experiences, comprehensive benefits, and avenues for personal and professional growth.

Responsibilities: As a Housekeeping Supervisor, you will play a vital role in ensuring our guests enjoy a clean, comfortable, and welcoming environment. Your key responsibilities will include:

• Approach all encounters with guests and associates in a friendly service oriented manner.
• Maintain regular attendance in compliance with Pyramid Global Hospitality/Marriott standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Comply at all times with Pyramid Global Hospitality/Marriott standards and regulations to encourage safe and efficient hotel operations.
• Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager inspect all V.I.P. rooms and report their availability to the Front Office.
• Oversee the organized closing of the floors at the end of the day ensuring the Room Attendants' carts are clean and restocked with linen only.
• Ensure records of daily assignments are completed signed off on and turned into the Housekeeping Office on time.
• Maintain key control system.
• Supervise all staff in Laundry and Housekeeping holding them accountable and responsible for their work performance.
• Submit proper documentation regarding poor work performance misconduct excessive absenteeism lateness and improper attire.
• Handle items for 'Lost and Found' according to the standards.
• Be familiar with all Pyramid Global Hospitality/Marriott policies and House Rules.
• Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and other associates.
• Ensure the overall appearance cleanliness and orderliness of staff.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
• Oversee the daily assignment of duties ensuring each Room Attendant and House Attendant carries a work assignment.
• Monitor cleanliness and orderliness of Room Attendants' carts linen closets control closets stairways and landings.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
• Initiate work orders for repairs and maintenance for doors plumbing heating/air electrical equipment furniture carpets drapes etc. Follow through on each work order until completed.
• Oversee proper and constructive training of Room Attendants.
• Motivate coach and counsel staff as necessary.
• Collect all keys and assignment sheets daily at the end of the shift.
• Attend meetings as required by Management.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Monitor all V.I.P.'s special guests and requests.
• Perform any other duties as requested by Management.
• As a supervisor or leader, your role is to support and assist our housekeeping associates. We are partners in their work, not their superiors. Our goal is to work collaboratively to achieve success together.

Benefits: By joining the Marriott Colorado Springs Hotel team, you'll enjoy a range of valuable benefits, including:

• Exclusive discounts on room rates and experiences at our award-winning hotels.
• Comprehensive financial and retirement solutions.
• Performance-based incentives and bonuses.
• Generous paid time off.
• Exciting perks and discounts.
• Professional guidance and support.
• Competitive health insurance plans.
• Skill-enhancing job training.
• Educational opportunities for career growth.
• A strong emphasis on work-life balance.

Qualifications

Qualifications: To thrive in this role, you should possess the following qualifications:

• Previous experience in housekeeping operations, with a strong emphasis on training and team supervision.
• Excellent interpersonal and communication skills, enabling you to effectively motivate and guide team members.
• Exceptional attention to detail and a firm commitment to maintaining a high level of cleanliness and orderliness.
• Flexibility to work various shifts, including weekends and holidays.
• Strong multitasking, prioritization, and delegation skills.
• Proficiency in relevant software applications, including Microsoft Office.
• Knowledge of Marriott's brand and service standards is advantageous.
• At least 2 to 3 years of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred

If you are an enthusiastic and dedicated individual with a passion for training, cleanliness, and service excellence, we encourage you to apply for the Housekeeping Room Attendant Inspector/Supervsior position at the Marriott Colorado Springs Hotel. Join our team and contribute to elevating our guest experience while enjoying the benefits of being part of the Pyramid Global family.

The Marriott Colorado Springs is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

Compensation Range

The compensation for this position is $20.00/Hr. - $20.00/Hr. based on qualifications and experience.