Full Time Housekeeping Deep Cleaner

Kimpton Hotel Monaco Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Room discounts at Marcus Hotels & Resorts

Medical, dental, and vision insurance

Flexible scheduling

Paid time off

Job summary

Kimpton Hotel Monaco Pittsburgh is seeking a Deep Cleaner to join its vibrant team. In this role, you will be responsible for maintaining cleanliness in guest rooms and common areas while providing exceptional service to guests. You'll contribute to creating memorable experiences that encourage guest loyalty.

The ideal candidate will have a high school diploma, at least one year of customer service experience, and a flexible schedule. We offer competitive perks including room discounts, flexible scheduling, and comprehensive health benefits.

Qualifications

• 1 year of experience in customer service or similar role.
• Excellent problem solver with great intuition.
• Must be flexible and able to work weekends and holidays.

Responsibilities

• Clean guest rooms and common areas according to procedures.
• Provide outstanding service to guests and develop relationships.
• Report any damage, hazards, or concerns to management.

Skills

Customer Service

Problem Solving

Flexibility

Education

High School Diploma or GED

Job description

Description

At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count, creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh's fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we’d love to welcome you aboard.

What will you be doing?

As a Deep Cleaner with Kimpton, you’ll be responsible for cleaning guest rooms and common areas, all the while providing outstanding service to our guests along the way. You’ll act as an advocate for the hotel, be a creator of ridiculously personal experiences and develop relationships with guests that will compel them to return.

• Clean, dust, wax, scrub, polish and service guest rooms daily in line with hotel procedures.
• Replace linens on beds and replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories.
• Provide necessary linen and amenities to guests in accordance with the guest room legend.
• Leave rooms in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked.
• Report any damage, hazards, repairs, and strangers in assigned areas.
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item. Log the date, where it was found, description of the item and the name of the person who found it.
• Clean all corridors and service areas. Respond to any projects or requests developed by the Housekeeping management team.
• Responsible for the pass key security and assuring that it is turned in at the close of each shift or according to the specific hotel guidelines.
• Restock the cart at the end of your shift and organize the linen closet to prepare for the next day.
• Report any exceptional and/or unusual circumstances, such as no luggage in a stay-over room, no service needed, sleep-outs, guests smoking in rooms, etc. to the on duty supervisor or manager.
• Perform extensive deep cleaning of daily assigned guestrooms to include the following: full guestroom and edge vacuuming, cleaning under and behind all furniture, treat and extract any carpet or fabric stains as needed, meticulously clean all furniture, walls and fixtures, deep cleaning of all bathroom fixtures and grout, and any other items deemed necessary by the housekeeping manager on duty.
• Perform other duties as directed, developed, or assigned.

What do you bring to the role?

• High School Diploma or General Education Degree (GED) is preferred.
• 1 year of experience in customer service or similar role.
• Excellent problem solver with great intuition.
• You genuinely care for the safety and security of the guests.
• Must be flexible and able to work weekends and holidays.

What's in it for you?

• Room discounts at Marcus Hotels & Resorts and IHG-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Two for one movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer.