Full-Time Hotel Arista Food & Beverage Supervisor

CityGate Hospitality LLC; Naperville (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading hospitality company is seeking a Food & Beverage Supervisor to assist in managing operations across various outlets. The role involves ensuring guest satisfaction, overseeing staff, and maintaining quality standards while achieving financial goals. Ideal candidates will have supervisory experience, excellent communication skills, and a strong understanding of fine dining service.

Benefits

Major Medical Plans

Dental and Vision Insurance

401(k) Plan & Matching Program

Paid Time Off (PTO)

Paid Leave Time

Short-Term Disability

Paid Holidays

Pet Insurance

Qualifications

• Two or more years experience as a supervisor in a multi-outlet property.
• Knowledge of fine dining, wines, and great service leadership.

Responsibilities

• Supports the F&B Leadership Team in developing operational guidelines.
• Communicates expectations and enforces policies among F&B staff.
• Ensures quality standards and conducts ongoing training programs.

Skills

Excellent verbal and written skills

Problem solving abilities

Ability to work in a team environment

Education

College graduate or equivalent work experience

ServSafe certification

Job description

Please see our open opportunities below!

If you strive to be "The Best", we want to hear from you! Apply today at www.citygatecentre.com/jobs and be sure to take advantage of the $250 signing bonus we're offering for this position! *90 Day Waiting Period Applies!

Department: Food & Beverage

Reports to: Food & Beverage Manager
Status:Hourly Non-Exempt
Compensation Range:$20.00-24.00/hour, commensurate with experience and education.

Age Requirements: Must be 21+

Role Summary:
This individual assists the Food & Beverage Leadership team in planning and oversight of the Food & Beverage outlets (Che Figata, Arista Coffee & Cafe, Zorba and In-Room Dining) in order to achieve guest satisfaction and quality service standards while meeting and exceeding financial goals.


Responsibilities:

1. Supports the F&B Leadership Team in developing operational guidelines.

2. Communicates expectations, coordinates between departments, and enforces policies and procedures among F&B staff.

3. Assists in controlling costs by observing food and beverage preparations and portion control while ensuring high quality presentations.

4. Coaches and mentors F&B staff with personal involvement in day-to-day operations.

5. Ensures that all designated action points from daily briefings and bi-monthly operational meetings are being implemented and followed.

6. Completes detailed checks of the entire Food and Beverage operation during all service periods, taking necessary actions to correct any deviation from quality standards.

7. Organizes and conducts pre-shift and departmental meetings.

8. Assists with the creation and development of community outreach and marketing plans to penetrate new sales opportunities and maximize use within existing markets

9. Conducts ongoing training programs for new and existing associates.

10. Coordinates with the F&B, Sales, and Convention Services team for group events

11. Organizes special events in the restaurant.

12. Checks for food quality and service consistency.

13. Assists with the inventories for the F&B liquor control.

14. Provides a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards.

15. Instructs new hires and associates on the expectations and responsibilities for each of their roles.

16. Interacts positively with customers promoting hotel facilities and services.

17. Acts as the Manager on Duty for F&B as needed.

18. Analyzes, investigates, and resolves guest complaints and escalates issues as needed to the F&B Managers.

19. Monitors inventory levels and ensures the proper reporting of spillage, breakage and loss.

20. Ensures team follows all aspects of the Alcohol Policy.

21. Communicating to upper management about daily needs through shift reports.

22. Completes all end of day reporting according to standard.

*This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.


Education

• College graduate or equivalent work experience
• ServSafe certification required

Experience

• Two or more years experience as a supervisor in a multi-outlet property.
• Knowledge of fine dining, wines, and great service leadership.

Skills

• Excellent verbal and written skills
• Neat and clean appearance
• Ability to work in a team environment
• Must have problem solving abilities, and the ability to compute basic arithmetic.
• Must have a flexible schedule and be available to work nights weekends, and holidays.

Physical Requirements

• Must be able to walk and stand for up to 8 hours a day, with or without reasonable accommodation
• Must be able to bend, stoop, squat, and stretch to fulfill job duties.
• Must be able to lift up to 25 lbs regularly.

Benefits Offered: The employer offers the following benefits to eligible employees in this position. Waiting periods, hours requirements and shared insurance premiums will apply. Full plan descriptions and additional details will be shared at the time of offer or upon request during the interview process.

• Major Medical Plans, Dental and Vision Insurance - single or family options available at employee’s election
• Basic Life & AD&D - 100% employer paid
• Short-Term Disability - 100% employer paid
• Supplemental Life, AD&D, Critical Illness, Accident and Disability – single or family options available at employee’s election
• 401(k) Plan & Matching Program
• Employee Assistance Program
• Paid Leave Time (up to 40 hours/year)
• Paid Time Off (PTO)
• 9 Paid Holidays/Year
• Paid Jury Duty Time
• Paid Bereavement for immediate family members
• Partially-Paid Parental Leave
• Pet Insurance
• Incentive Programs

We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Should you accept a contingent offer with CityGate Hospitality LLC, you will be required to successfully complete various pre-employment screenings such as a criminal background report. Should you be hired as an employee of the company, you will be required to submit documentation proving eligibility to work in the United States in accordance with Federal requirements.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.888-897-7781 dhs.gov/E-Verify