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Department: Property Operations Reports to: Hotel Arista General Manager
Status: Exempt
Expected Compensation Range: $85,000 - $95,000/annual
The Salary listed in this posting provides the current estimate for this position.
The specific salary offered to a selected candidate will be commensurate with work experience, education, relevant qualifications and skill level.
Bonus Eligibility: This position is eligible to participate in an annual bonus incentive plan. Incentives are awarded based on achievement of performance metrics and specific revenue, profitability and operational goals.
Role Summary:
This role involves overseeing the maintenance of the entire hotel facility, including the building structure, all mechanical and electrical systems, HVAC systems, and related equipment, in line with energy conservation and preventative maintenance programs. It ensures that both guest and associate areas are well-maintained and visually appealing, contributing to a well-functioning hotel environment. The position also requires effective management of the Engineering team through skills in recruitment, performance management, and leadership.
Responsibilities:
- Supervise and train all engineering staff in customer service, empowerment, standard operating procedures (SOPs), technical skills, safety practices, and loss prevention standards.
- Manage team performance, provide feedback, and assist associates in obtaining additional development opportunities to enhance their skills.
- Provide timely reports and updates to upper management regarding daily activities and ongoing projects.
- Develop and implement plans to monitor, prevent, and maintain property standards, ensuring that equipment, grounds, and other assets are kept in exceptional condition.
- Track and monitor all service agreements and relevant contracts with building vendors. Anticipate end dates, research potential alternatives, and proactively seek solutions if a service agreement needs to be terminated.
- Create and implement a preventative maintenance (PM) program for all hotel equipment. Standardize the PM process, ensure associates receive necessary training, and adjust the process over time as needed.
- Ensure that room maintenance requests are handled promptly and courteously while adhering to safety standards.
- In case of an emergency in the building, be prepared to respond or assign another associate to act, regardless of the time. Quickly investigate all alarms to determine their location and cause, taking prompt action as needed.
- Partner with vendors to provide assistance with special projects and renovations throughout the hotel, prioritizing and tracking progress toward renovations and repairs.
- Actively participate in "green" initiatives across the property, keeping sustainability standards in mind at all times.
- Establish schedules and oversee the progress of all preventive maintenance activities.
- Partner with Human Resources to manage the safety program, which includes conducting routine safety walkthroughs, researching and purchasing required personal protective equipment (PPE), maintaining Material Safety Data Sheet (MSDS) master books, and conducting safety committee meetings and training.
- Uphold safety standards within the department, completing required reporting and investigating any incidents reported in the Engineering Department.
- Communicate effectively with all departments, ensuring that close and harmonious working relationships are maintained.
- Be willing to be hands-on and able to multitask in a fast-paced, dynamic environment.
- Manage the budget, capital expenditure projects, and labor costs of the department.
- Research and adhere to the requirements of all applicable company emergency procedures and evacuations, including fire, bomb threats, weather-related incidents, power failures, and injuries or illnesses.
- Understand and train associates on applicable emergency and evacuation protocols.
- Perform related duties as assigned and adhere to all general management expectations.
*This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.Accountabilities
- Associate satisfaction.
- Maintain staffing in accordance with staffing guide so that labor is in-line with revenue.
- Departmental Expense Budget Achievement.
- Adherence to Service Metrics and Standards.
- Energy Saving / Conservation Measures.
- Critical System UpTime Metrics.
- Maintain a safe work and customer friendly environment.
- Implement and maintain property-wide preventative maintenance program.
- Perform all duties and responsibilities as detailed in the position job description and management expectations.
Minimum Qualifications:
Education
- High School/ Two Year College or equivalent background.
- Certifications and formal education preferred in the following areas: HVAC, Refrigeration, Electrical, Plumbing, Carpentry, Dry Walling, Painting, Roofing, Landscaping, etc.
Experience- Five years of experience in the Hospitality and Restaurant industries as a Chief Engineer, Assistant Director or Director of Property Operations.
- Technical training in key areas of Property Management.
Skills- Strong leadership skills, ability to oversee a team and manage their daily performance.
- Strong technical and computer skills.
- Skilled in several areas of Property Management.
- Strong oral and written communication skills.
- Excellent organization, multi-tasking, prioritizing, and teamwork skills.
Physical Requirements- Must be able to lift up to 75 lbs. frequently.
- Must be able to walk and stand for up to 10 hours a day, with or without reasonable accommodation.
- Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Must be able to bend, squat and lift up to 50 lbs. on a regular and continuing basis.
Benefits Offered: The employer offers the following benefits to eligible employees in this position. Waiting periods, hours requirements and shared insurance premiums will apply. Full plan descriptions and additional details will be shared at the time of offer or upon request during the interview process.
- Major Medical Plans, Dental and Vision Insurance - single or family options available at employee’s election.
- Basic Life & AD&D - 100% employer paid.
- Short-Term Disability - 100% employer paid.
- Supplemental Life, AD&D, Critical Illness, Accident and Disability – single or family options available at employee’s election.
- 401(k) Plan & Matching Program.
- Employee Assistance Program.
- Paid Leave Time (up to 40 hours/year).
- Paid Time Off (PTO).
- 9 Paid Holidays/Year.
- Paid Jury Duty Time.
- Paid Bereavement for immediate family members.
- Partially-Paid Parental Leave.
- Pet Insurance.
- Incentive Programs.
We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.