Full time Hospice Call Center Triage RN

Jobot; New York (NY); On-site; USD 100,000 - 119,000; Full time

Benefits offered by this job

$15,000 Sign on Bonus

4 weeks Vacation

PENSION plan

403B Retirement plan

Medical, Dental and Vision coverage

FREE Online RN to BSN and MSN programs

Dependent Tuition Reimbursement

Annual Tuition reimbursement

Employee Assistance Program (EAP)

Life Insurance policy

Job summary

Join a leading healthcare organization as a FLEX Schedule Hospice Call Center Triage RN. In this vital role, you'll leverage your nursing expertise to assess and triage patient calls, ensuring timely interventions during emergent situations. With a generous sign-on bonus and extensive benefits, this position offers the chance to make a significant impact in patients' lives while enjoying a supportive work environment. The organization prides itself on over a century of community service, providing hospice and palliative care, rehabilitation, and skilled nursing. If you're looking to advance your nursing career in a compassionate setting, this opportunity is perfect for you.

Qualifications

• Must be a licensed RN with experience in telephonic patient assessments.
• Strong communication and crisis management skills are essential.

Responsibilities

• Assess incoming calls to triage emergent patient situations effectively.
• Coordinate with on-call staff and document findings accurately.
• Provide emotional support to patients and caregivers during assessments.

Skills

Telephonic Assessment

Patient Care

Crisis Management

Communication Skills

Education

Registered Nurse (RN) License

Bachelor's Degree in Nursing

Tools

NetSmart

Electronic Health Records (EHR)

Job description

Job details

FLEX Schedule Hospice Call Center Triage RN with 15K Sign on Bonus, PENSION, 4 weeks vacation, 401K Retirement plan, Low cost Medical, Dental and vision

This Jobot Job is hosted by Donna Gawroski-Kusik

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary: $100,000 - $119,000 per year

A Bit About Us: A NYC Metro Healthcare organization with over 100+ years of success in the community offering several services including hospice and palliative care, rehabilitation, and skilled nursing.

Why join us?

• $15,000 Sign on Bonus (depending on position)
• 4 weeks Vacation
• 8 company paid holidays
• PENSION plan – Employer paid 100% at 5.75% of salary per year
• Employee Vesting at 5 year work anniversary
• 403B Retirement plan thru Lincoln Financial
• Medical, Dental and Vision coverage start 60 days after start date
• Medical Coverage thru CIGNA
• Dental Coverage thru choice of Cigna PPO plan or AETNA DMO plan
• Vision coverage thru United Healthcare
• FREE Online RN to BSN and MSN degree programs
• Dependent Tuition Reimbursement for clinical staff
• Annual Tuition reimbursement $4,500
• 529 College Savings plan
• LOW cost medical, dental and vision coverage for employee and family members
• Flexible spending Account
• Dependent Care FSA
• Employee Assistance Program (EAP)
• Life Insurance policy at 2X your annual salary paid by employer
• Short term and Long-Term disability thru Mass Mutual
• Commuter Benefits program for Transit and Parking
• Pet care discount 25% with participating Providers

Job Details: The On Call Center Triage RN is responsible for the emergent triaging of calls received from patients and/or caretakers to telephonically assess their needs in order to treat emergent situations that have developed during the On Call WEEKEND Center hours.

Hospice Triage RN provides patient physical and psychosocial health systems assessments telephonically, supporting the Plan of Care, “Goals of Care” based on the patient’s and caretaker’s needs/wishes, and in coordination with the plan developed/placed by the primary RN Case Manager for the patient.

Responsibilities

• Telephonically assess the incoming calls to the On Call Center in order to effectively triage the emergent patient situations.
• Reviews at the beginning of the shift all information via email to the Hospice Call Center Inbox regarding changes and relevant information received.
• Monitors NetSmart Task box hourly to dispatch on call visit staff and ensure timely follow up and clinical coordination with the On Call Services Field RN.
• Places “Tuck-In” call for telephonic follow up and may schedule an RN visit PRN when deemed necessary after triaged.
• Escalates appropriate calls/situations to AOC as needed.
• Provides telephonic intervention to patients based on the Plan of Care and “Goals of Care”.
• Triages call received and includes thorough data collection of the complaint, presenting patient symptoms, and urgency of the situation.
• Telephonically assesses the situation for the physical, emotional, and psychosocial needs of the patient and caregivers.
• Upon completion of the telephonic assessment, determines the necessity for a home visit.
• Places visit on the On Call Services Field RN’s schedule and notifies the RN telephonically of the priority of the visit.
• Coordinates and provides pertinent information to the On Call Services Field RN and other IDT members PRN.
• Documents all findings and notifies other team members of changes made via NetSmart and EOS (End of Shift report) via email.
• Assesses the environment for safety within the constraints of telephonic assessment.
• Provides and documents teaching provided in NetSmart.
• Provides emotional support for both patient and their caretakers, especially during periods of severity of illness or intensity of services as patient progresses along the hospice continuum.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.