Full Time - Head Cashier - Day

Lowe's Companies, Inc.; North Charleston (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Full Time Head Cashier to provide exceptional customer service and support in the checkout area. The role includes assisting customers, managing transactions, and ensuring a clean and safe store environment. Ideal candidates will have retail cashier experience and strong communication skills. Join a dynamic team and contribute to a positive shopping experience.

Qualifications

• 1 to 2 years of retail cashier experience.
• Ability to lift items weighing up to 15 pounds.

Responsibilities

• Assists customers at self-checkout registers.
• Provides SMART customer service and engages with customers.
• Monitors merchandise for security risks.

Skills

Customer Service

Communication

Education

High school diploma or equivalent

Job description

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Essential Functions:

NOTE: Minors in this role may not be responsible for some activities listed below.

• Assisted Self Check Out
• Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously.
• Approaches and interacts with customers to proactively recommend products and services appropriately.
• Proactively greets, assists, and engages with multiple customers on multiple registers at the same time.
• Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions.
• Thanks the customer for their business and invites them back to shop at Lowe’s.

Customer Service

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities.
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines.
• Provides proper monetary change to CSA Front End associates for register activities.
• Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders).
• Removes security tags, verifies product information, and bags merchandise for customers.
• Answers incoming phone calls and directs calls or takes messages as needed.
• Opens additional registers when necessary to ensure enough coverage always.
• Assists in line vesting to help quicker turnaround time for checkout.

In-stock

• Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies.
• Inspects returned merchandise for damages.
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets.
• Reviews and places online orders and returned merchandise in the appropriate areas.
• Looks up product information and competitor prices for products to verify price match.
• Records all items used in the store on the store use lists.

Clean and Safe Stores

• Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements.
• Monitors merchandise entering and leaving the store entrances and assists customers or associates who trigger the alarm.
• Detects signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.
• Maintains a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adheres to all safety requirements relevant to job duties, such as top stock safety, reinstalling safety cables, use of aisle blockers, and safety devices.
• Operates store equipment as needed depending on role and department (e.g., Zebra phone, CCTV system, key cutter, etc.).

General

• Performs other duties as assigned.

Minimum Requirements:

• Less than 1 year of experience with computer input, access, modification, or output.
• Less than 1 year of experience with retail technology such as smartphones and tablets.
• 1 to 2 years of retail cashier experience.
• Ability to lift items weighing up to 15 pounds with or without accommodation.

Preferences:

• High school diploma or equivalent.
• Experience in product sales, credit, warranties, and explaining product features.
• Experience as a head cashier.
• Experience working in any department at Lowe's.
• Supervisory experience including delegating, evaluating, training, and coaching.
• Experience detecting shoplifting signs.

Lowe’s is an equal opportunity employer. For more info on benefits, visit https://talent.lowes.com/us/en/benefits.