Full Time - Head Cashier - Day

Lowe's Companies, Inc.; Danvers (MA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the retail sector is seeking a Full Time Head Cashier to join their team in Danvers, Massachusetts. The role involves providing exceptional customer service, managing transactions, and ensuring a clean and safe store environment. Ideal candidates will have retail experience and a strong ability to engage with customers, making them feel valued and appreciated.

Qualifications

• 1-2 years of retail cashier experience.
• Ability to lift up to 15 pounds, with or without accommodations.
• Experience identifying and selling products based on customer needs.

Responsibilities

• Monitor and assist customers at self-checkout registers.
• Provide excellent customer service and assist with transactions.
• Maintain store cleanliness and safety.

Skills

Customer Service

Cash Handling

Communication

Education

High school diploma or equivalent

Job description

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Essential Functions:

Note: Minors in this role may not be responsible for some activities listed below.

Assisted Self Check Out

• Monitor and identify customers needing assistance at multiple self-checkout registers simultaneously.
• Interact proactively with customers to recommend products and services.
• Greet, assist, and engage with multiple customers across registers.
• Move around the checkout area, standing, walking, reaching, bending, lifting, and moving products to ensure transaction accuracy.
• Thank customers and invite them back to Lowe’s.

Customer Service

• Provide excellent customer service in accordance with Lowe's policies.
• Assist customers in locating, demonstrating, selecting, and loading merchandise.
• Respond promptly and knowledgeably to customer questions.
• Show genuine appreciation to customers.
• Communicate product and warranty information effectively.
• Train and coach team members in departmental duties and sales opportunities.
• Use cash registers to process transactions, returns, and refunds.
• Handle cash accurately and support front-end team.
• Support security measures, such as removing tags and verifying products.
• Answer and direct phone calls appropriately.
• Open additional registers when needed to ensure efficient checkout.
• Assist with line vesting to improve checkout speed.

In-stock

• Prepare register area at shift start and end, checking equipment and supplies.
• Inspect returned merchandise for damages.
• Process customer orders and verify receipts.
• Manage online orders and returns appropriately.
• Verify prices and perform price matching.
• Record store item usage.

Clean and Safe Stores

• Monitor cash levels and obtain safety bags.
• Oversee store entrances/exits and assist with security alarms.
• Detect and report shoplifting or security risks.
• Maintain store cleanliness and organization.
• Ensure a safe work environment, conducting safety reviews and hazard identification.
• Operate store equipment as needed.

General

• Perform additional duties as assigned.

Minimum Requirements:

• Less than 1 year of experience with computers and retail technology.
• 1-2 years of retail cashier experience.
• Ability to lift up to 15 pounds, with or without accommodations.

Preferences:

• High school diploma or equivalent.
• Experience identifying and selling products based on customer needs.
• Experience as a head cashier and in Lowe’s store departments.
• Supervisory experience including coaching and training employees.
• Experience detecting shoplifting.

Lowe’s is an equal opportunity employer. All personnel practices are administered without regard to protected categories.