Full Time - Head Cashier - Day

Lowe's Companies, Inc.; Carnegie (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Full Time Head Cashier to enhance customer experiences at checkout. This role involves engaging with customers, processing transactions efficiently, and maintaining a clean and safe checkout area. Ideal candidates will possess strong customer service skills and retail experience, ensuring a welcoming environment for all shoppers. Join a company that values teamwork and customer satisfaction, and take the next step in your retail career with this exciting opportunity!

Qualifications

• 1-2 years of retail cashier experience preferred.
• Ability to lift items weighing up to 15 pounds.

Responsibilities

• Provide excellent customer service and assist customers with their needs.
• Process sales, returns, and refunds using a cash register.

Skills

Customer Service

Cash Handling

Retail Technology

Sales Techniques

Education

High School Diploma or Equivalent

Tools

Cash Register

Job description

Join to apply for the Full Time - Head Cashier - Day role at Lowe's Companies, Inc.

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Join to apply for the Full Time - Head Cashier - Day role at Lowe's Companies, Inc.

Essential Functions:

NOTE: Minors in this role may not be responsible for some activities listed below.

• Assisted Self Check Out

Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously.

Approaches and interacts with customers to proactively recommend products and services appropriately.

Proactively greets, assists, and engages with multiple customers on multiple registers at the same time.

Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions.

Thanks the customer for their business and invites them back to shop at Lowe’s.

Customer Service:

• Provides excellent customer service at all times through the execution of Lowe's customer service policies, procedures, and programs.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise.
• Listens and responds promptly to customer and employee questions, guiding them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information regarding stock, special orders, feature benefits, applications, and warranties related to Lowe’s programs.
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities.
• Uses a cash register to process sales, returns, and refunds according to company guidelines.
• Provides proper monetary change to CSA Front End associates.
• Supports and coaches CSA Front End Team (Front End/Loaders).
• Removes security tags, verifies product info, and bags merchandise for customers.
• Answers incoming calls and directs or takes messages as needed.
• Opens additional registers when necessary to ensure coverage.
• Assists in line vesting to improve checkout turnaround time.

In-stock:

• Prepares register area at shift start and end, confirming functionality and stocking supplies.
• Inspects returned merchandise for damages.
• Enters and submits customer orders, verifies receipts, and signs off on loading tickets.
• Reviews and processes online orders and returns.
• Looks up product info and competitor prices for price matching.
• Records store use items in the store use lists.

Clean and Safe Stores:

• Obtains safety bags from the cash office and monitors cash drawer levels.
• Monitors store entrances/exits and assists with security alarms.
• Detects signs of shoplifting or theft and reports promptly.
• Maintains cleanliness and organization per standards.
• Ensures a safe work environment, conducting safety reviews and addressing hazards.
• Follows safety requirements related to job duties.
• Operates store equipment as needed depending on role.

General:

• Performs other duties as assigned.

Minimum Requirements:

• Less than 1 year of experience with computers and retail technology.
• 1-2 years retail cashier experience.
• Ability to lift items weighing up to 15 pounds.

Preferences:

• High school diploma or equivalent.
• Experience in product sales, customer needs assessment, and related fields.
• Experience as a head cashier and in Lowe’s store departments.
• Supervisory experience.

Lowe’s is an equal opportunity employer. For benefits info, visit https://talent.lowes.com/us/en/benefits.