Full Time - Head Cashier - Closing

Lowe's Companies, Inc.; Scarborough (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail industry is seeking a Full Time Head Cashier. This role involves providing excellent customer service at the checkout, supervising associates, and maintaining a clean and organized register area. Ideal candidates will have prior retail experience and a high school diploma, with a strong focus on customer engagement and teamwork.

Qualifications

• Less than 1 year of experience with computers.
• 1-2 years of retail cashier experience.
• Ability to lift up to 15 pounds.

Responsibilities

• Assists customers and processes transactions at checkout.
• Supervises and trains cashier associates.
• Maintains register area and ensures customer satisfaction.

Skills

Customer Service

Cash Handling

Communication

Education

High school diploma or equivalent

Job description

Join to apply for the Full Time - Head Cashier - Closing role at Lowe's Companies, Inc.

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Essential Functions:

NOTE: Minors in this role may not be responsible for some activities listed below.

• Assisted Self Check Out
• Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously.
• Approaches and interacts with customers to proactively recommend products and services appropriately.
• Proactively greets, assists, and engages with multiple customers on multiple registers at the same time.
• Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions.
• Thanks the customer for their business and invites them back to shop at Lowe’s.

Customer Service:

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Coaches, develops, provides feedback, and trains associates in various departmental duties or sales opportunities.
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines.
• Provides proper monetary change to CSA Front End associates for register activities.
• Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders).
• Removes security tags, verifies product information, and bags merchandise for customers.
• Answers incoming phone calls and directs calls or takes messages as needed.
• Opens additional registers when necessary to ensure enough coverage always.
• Assists in line vesting to help quicker turnaround time for checkout.

In-stock:

• Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies.
• Inspects returned merchandise for damages.
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets.
• Reviews and places online orders and returned merchandise in appropriate areas.
• Looks up product information and competitor prices for products to verify price match.
• Records all items used in the store on store use lists.

Clean and Safe Stores:

• Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements.
• Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm.
• Detects signs of shoplifting, theft, and security risks, and communicates promptly to management and/or Asset Protection.
• Maintains cleanliness and organization of store and working areas according to standards.
• Maintains a safe work environment, including conducting safety reviews and securing doors and gates.
• Adheres to all safety requirements relevant to job duties, including use of safety equipment and devices.
• Operates store equipment as needed, such as Zebra phones, CCTV, copiers, and more.

General:

• Performs other duties as assigned.

Minimum Requirements:

• Less than 1 year of experience with computers.
• Less than 1 year of experience with retail technology.
• 1-2 years of retail cashier experience.
• Ability to lift up to 15 pounds with or without accommodation.

Preferences:

• High school diploma or equivalent.
• Experience in customer product recommendations and sales.
• Experience as a head cashier and in Lowe's store departments.
• Supervisory experience in any field.
• Experience in shoplifting detection.

Lowe’s is an equal opportunity employer. Starting pay varies based on factors including position, location, education, training, and experience. For benefits info, visit https://talent.lowes.com/us/en/benefits.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: General Business and Customer Service
• Industry: Retail