Full Time - Head Cashier - Closing

Lowe's Companies, Inc.; Fenton (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Full Time Head Cashier to provide excellent customer service and assist in managing self-checkout areas. Responsibilities include monitoring transactions, training associates, and ensuring a clean and safe store environment. Ideal candidates should have retail experience and strong communication skills.

Qualifications

• 1-2 years of retail cashier experience.
• Less than 1 year of experience with retail technology.

Responsibilities

• Monitor and assist customers at self-checkout registers.
• Provide excellent customer service and assist with transactions.
• Train and coach associates in departmental duties.

Skills

Customer Service

Communication

Supervisory Skills

Education

High school diploma or equivalent

Job description

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Essential Functions:

NOTE: Minors in this role may not be responsible for some activities listed below.

Assisted Self Check Out

• Monitor and assist customers at multiple self-checkout registers simultaneously.
• Engage proactively with customers, recommending products and services.
• Greet, assist, and engage with customers across multiple registers.
• Move throughout the checkout area, standing, walking, reaching, bending, lifting, and moving products to ensure transaction accuracy.
• Thank customers and invite them back to Lowe’s.

Customer Service

• Provide excellent customer service, following Lowe's policies and procedures.
• Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Respond promptly and knowledgeably to customer and employee questions.
• Show sincere appreciation to customers.
• Communicate product, warranty, and service information effectively.
• Train, coach, and develop associates in departmental duties and sales opportunities.
• Process sales, returns, and refunds using a cash register.
• Handle monetary transactions accurately.
• Support front-end team with supervision and coaching.
• Remove security tags, verify product info, and bag merchandise.
• Answer and direct phone calls appropriately.
• Open additional registers as needed.
• Assist in line vesting to expedite checkout.

In-stock

• Prepare register area at shift start/end, check functionality, and stock supplies.
• Inspect returned merchandise for damages.
• Process customer orders and verify receipts.
• Manage online orders and returns.
• Verify prices and look up product info for price matching.
• Record store item usage.

Clean and Safe Stores

• Monitor cash and obtain safety bags.
• Monitor store entrances/exits and assist with alarms.
• Identify and report shoplifting or security risks.
• Maintain cleanliness and organization per standards.
• Ensure a safe working environment and follow safety protocols.
• Operate store equipment as required.

General

• Perform other duties as assigned.

Minimum Requirements:

• Less than 1 year of experience with computer use.
• Less than 1 year of experience with retail technology.
• 1-2 years of retail cashier experience.
• Ability to lift up to 15 pounds.

Preferences:

• High school diploma or equivalent.
• Experience in product sales, credit, warranties, and customer needs assessment.
• Experience as a head cashier and in Lowe's store departments.
• Supervisory experience including training and coaching.
• Experience in shoplifting detection.

Lowe’s is an equal opportunity employer. For benefits info, visit https://talent.lowes.com/us/en/benefits.