Full Time - Head Cashier - Closing

Lowe's Companies, Inc.; Asheville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Head Cashier to join their team. In this dynamic role, you'll engage with customers, ensuring they receive top-notch service while efficiently managing transactions. Your responsibilities will include monitoring self-checkout areas, assisting customers with their needs, and training front-end associates. This position offers an opportunity to thrive in a fast-paced retail environment, where your contributions will enhance customer satisfaction and store operations. If you're passionate about retail and customer service, this role is perfect for you!

Qualifications

• 1-2 years of retail cashier experience required.
• Ability to lift up to 15 pounds with or without accommodation.

Responsibilities

• Assist customers at self-checkout and provide excellent service.
• Monitor cash register functionality and stock supplies.
• Train and coach front-end associates.

Skills

Customer Service

Cash Handling

Retail Technology

Sales Techniques

Education

High School Diploma or Equivalent

Tools

Cash Register

Retail Technology

Job description

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Essential Functions:

NOTE: Minors in this role may not be responsible for some activities listed below.

• Assisted Self Check Out
• Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously
• Approaches and interacts with customers to proactively recommend products and services appropriately
• Proactively greets, assists, and engages with multiple customers on multiple registers at the same time
• Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions
• Thanks the customer for their business and invites them back to shop at Lowe’s

Customer Service:

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
• Provides proper monetary change to CSA Front End associates for register activities
• Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders)
• Removes security tags, verifies product information, and bags merchandise for customers
• Answers incoming phone calls and directs calls or takes messages as needed
• Opens additional registers when necessary to ensure enough coverage always
• Assists in line vesting to help quicker turnaround time for checkout

In-stock:

• Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies
• Inspects returned merchandise for damages
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
• Reviews and places online orders and returned merchandise in appropriate areas
• Looks up product information and competitor prices for price match verification
• Records all items used in the store on store use lists

Clean and Safe Stores:

• Obtains safety bags from the cash office and monitors cash in drawers to ensure it does not exceed requirements
• Monitors merchandise entering and leaving the store and assists customers or associates who trigger the alarm
• Detects signs of shoplifting, theft, and other security risks, and communicates them promptly to management and/or Asset Protection
• Maintains cleanliness and organization of store and working areas according to standards
• Maintains a safe work environment, including safety reviews and hazard identification
• Adheres to safety requirements relevant to job duties
• Operates store equipment as needed depending on role and department

General:

• Performs other duties as assigned

Minimum Requirements:

• Less than 1 year of experience using a computer
• Less than 1 year of experience with retail technology
• 1 to 2 years of retail cashier experience
• Ability to lift up to 15 pounds with or without accommodation

Preferences:

• High school diploma or equivalent
• Experience in product sales, credit cards, warranties, and add-on sales
• Experience as a head cashier
• Experience working in Lowe’s
• Supervisory experience
• Experience in shoplifting detection

Lowe’s is an equal opportunity employer. Benefits information available at https://talent.lowes.com/us/en/benefits.