Full-Time Guest Room Attendant: Cleanliness & Service

Riverside Casino & Golf Resort; Iowa; On-site; USD 18,000 - 26,000; Full time

Job summary

Riverside Casino & Golf Resort is seeking a dedicated Housekeeper to ensure the cleanliness of guest rooms, corridors, and public areas. The role emphasizes guest experience, efficiency, and high-quality service in a fast-paced hotel setting.

The position involves cleaning duties, replenishing amenities, and responding to guest needs with a friendly, professional attitude. It requires teamwork and the ability to work under time pressure, including weekends and holidays.

Qualifications

• Effective interpersonal and communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work under time pressure with a positive attitude.

Responsibilities

• Perform cleaning in guest rooms, corridors, and public areas (mopping, vacuuming, dusting, making beds).
• Replenish guest rooms with amenities and linens and remove used items.
• Provide exceptional customer service to guests and other customers.
• Resolve problems quickly and follow directions thoroughly.
• Handle high-traffic periods with efficiency and accuracy.
• Answer guest questions about local facilities and points of interest.
• Collaborate with supervisor/manager to fulfill guest requests or resolve complaints.
• Work cohesively with a team to accomplish duties.

Skills

Interpersonal & communication skills

Positive attitude under pressure

Job description

Riverside Casino & Golf Resort is seeking a dedicated Housekeeper to ensure the cleanliness of guest rooms, corridors, and public areas. The role emphasizes guest experience, efficiency, and high-quality service in a fast-paced hotel setting.

The position involves cleaning duties, replenishing amenities, and responding to guest needs with a friendly, professional attitude. It requires teamwork and the ability to work under time pressure, including weekends and holidays.