Full-Time Fulfillment Team Member

Dog Tag Inc.; Washington (District of Columbia); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid vacation

Five paid holidays per year

Health insurance

Life & accident insurance

Employee Assistance Program

Flexible spending accounts

Retirement plans

Free shift drinks

Food discounts

Training and career growth

Job summary

Dog Tag, based in Washington DC, seeks a Fulfillment Team Member to oversee daily bakery production coordination and ensure timely, accurate orders. The role connects production, fulfillment, and bakery operations to uphold quality and a positive customer experience.

You will handle packing, verify accuracy, and support delivery coordination while maintaining food safety standards. The position is full-time (30–40 hours/week) with a Thursday–Monday schedule, starting at $20 per hour.

Qualifications

• Excellent Customer Service.
• Time management and multitasking.
• Knowledge of food safety regulations.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Inventory management.
• Valid Driver's License required.
• Clean driving record and safe driving practices required.
• Strong organizational skills with exceptional attention to detail and problem solving.
• 0-2 years of experience in operations, administration, hospitality, retail, food service, nonprofit operations, or a related field.

Responsibilities

• Coordinate daily production schedules to ensure bakery products are prepared, packaged, and completed according to established timelines and quality standards.
• Monitor production activities across multiple departments to ensure customer, wholesale, catering, and special orders are fulfilled accurately and on time.
• Collaborate closely with bakery staff to communicate production priorities, order requirements, and operational updates.
• Review production needs and inventory availability to help support efficient workflow planning and resource allocation.
• Assist in identifying and resolving production challenges, bottlenecks, and scheduling conflicts to minimize disruptions.
• Maintain awareness of production volumes and deadlines to ensure timely execution of all bakery commitments.
• Oversee the preparation and packing of customer orders, ensuring all products meet established presentation, labeling, and packaging standards.
• Verify order accuracy before fulfillment and coordinate corrections when discrepancies occur.
• Conduct routine quality checks throughout the production and packing process to maintain product consistency and excellence.
• Ensure fulfillment procedures align with company standards, customer expectations, and food safety requirements.
• Coordinate with delivery partners, retail staff, and internal stakeholders to support timely order distribution.

Skills

Customer service

Time management

Attention to detail

Problem solving

Organizational skills

Multitasking

Food safety knowledge

Communication

Tools

Microsoft Office

Job description

About Dog Tag

Dog Tag is a nonprofit social enterprise that combines our one-of-a-kind Fellowship program, which serves veterans with service-connected disabilities, military spouses, and caregivers nationwide, with a high-quality bakery. At the bakery, our community can express support for our mission through a cup of coffee and a variety of baked products, sandwiches, and beverages.

Based in Washington, DC’s Georgetown neighborhood, Dog Tag provides an innovative, hands-on business education program that equips Fellows with the skills to launch their own businesses, transition to meaningful careers in the civilian workforce, or continue their educational priorities.

The bakery is where delicious treats and meaningful service meet. Every item we create reflects our dedication to supporting those who have served our country, and every sale enables us to serve more Fellows and alumni. The ability to engage with us in our cafe, as well as through local catering and gift boxes shipped nationwide, extends the reach of our mission to every service member family seeking renewed purpose, identity, and commitment.

Why Dog Tag?

Our values of service, entrepreneurship, empowerment, and respect guide everything we do — from how we interact with our team to how we engage with our customers. As part of our growing team, you’ll have the opportunity to contribute to a high-impact mission that extends beyond a storefront. You’ll help empower our Fellows and alumni and make an impact every day.

Working at Dog Tag is more than a job; everyone on staff takes part in the Fellowship Program, plays a role in telling the story of Dog Tag's impact to customers, partners, donors, and neighbors, and becomes an advocate for the mission.

Dog Tag is a workplace for those who want to invest in themselves and others. We value dedication and high-quality outcomes for all staff members because every individual contributes to the success of our entire community.

Role Description

The Fulfillment Team Member is responsible for overseeing daily bakery production activities to ensure orders are completed accurately, efficiently, and on schedule. This role serves as a central point of coordination between production, fulfillment, and bakery operations teams, ensuring quality standards are consistently met while supporting a seamless customer experience.

Responsibilities & Duties

Fulfillment Coordination:

• Coordinate daily production schedules to ensure bakery products are prepared, packaged, and completed according to established timelines and quality standards.
• Monitor production activities across multiple departments to ensure customer, wholesale, catering, and special orders are fulfilled accurately and on time.
• Collaborate closely with bakery staff to communicate production priorities, order requirements, and operational updates.
• Review production needs and inventory availability to help support efficient workflow planning and resource allocation.
• Assist in identifying and resolving production challenges, bottlenecks, and scheduling conflicts to minimize disruptions.
• Maintain awareness of production volumes and deadlines to ensure timely execution of all bakery commitments.

Order Fulfillment & Quality Assurance:

• Oversee the preparation and packing of customer orders, ensuring all products meet established presentation, labeling, and packaging standards.
• Verify order accuracy before fulfillment and coordinate corrections when discrepancies occur.
• Conduct routine quality checks throughout the production and packing process to maintain product consistency and excellence.
• Ensure fulfillment procedures align with company standards, customer expectations, and food safety requirements.
• Coordinate with delivery partners, retail staff, and internal stakeholders to support timely order distribution.

Work Hours, Compensation & Benefits:

• Full-time work schedule of 30 to 40 hours per week.
• Must be available to work Thursday-Monday. Days may vary due to Catering orders.
• Starting Wage: $20 per hour.
• Paid vacation time and five additional paid holidays per year.
• Paid end-of-year closing: in celebration of the incredible work done across all departments during the year, Dog Tag closes between Christmas and New Year.
• Medical (health, dental, and vision) insurance, life & accident insurance, and Employee Assistance Program.
• Voluntary benefits include flexible spending accounts (medical, dependent care, transportation), short-term and long-term disability insurance, and retirement plans.
• Free shift drinks and food discounts
• Opportunities for training and career growth.

Education andExperience

Qualifications:

• Excellent Customer Service.
• Time management and multitasking.
• Knowledge of food safety regulations.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Inventory management.
• Valid Drivers License required.
• Clean driving record and safe driving practices required.
• Strong organizational skills with exceptional attention to detail and problem solving.
• 0-2 years of experience in operations, administration, hospitality, retail, food service, nonprofit operations, or a related field.