Full Time - Fulfillment Team Lead - Day

Lowe's; North Smithfield (RI); On-site; USD 28,000 - 36,000; Full time

Job summary

Lowe’s is seeking a dedicated Customer Service representative to enhance customer experience by providing top-notch assistance and maintaining store standards. This role involves direct interaction with customers, managing inventory, and ensuring a safe shopping atmosphere. Ideal candidates will have strong communication skills and a commitment to service excellence.

Qualifications

• Experience in customer service roles preferred.
• Certification for Counterbalance Forklift and Order Picker required.
• Ability to communicate effectively with customers and team members.

Responsibilities

• Provide SMART customer service through daily tasks.
• Assist customers with locating and loading merchandise.
• Maintain safety standards and organize merchandise in the store.

Skills

Customer service

Communication

Inventory management

Education

High school diploma or equivalent

Tools

Forklift

Zebra phone

Job description

Expand your career possibilities.

Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!

Find Your Home to More Possibilities.

Customer Service

• Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures, and programs.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Cross-functionally trains in other areas of the store to help deliver the best customer service.
• Receives and directs calls appropriately to meet the needs of customers and associates.
• Reviews daily and weekly schedules to ensure proper coverage, assigning backup coverage as needed.
• Works cross-functionally with the PRO team to maintain service expectations for Pro Fulfillment.
• Picks, stages, and verifies readiness of all delivery, pro, installation, and pickup orders.
• Follows up with leadership when picking quality is not met by team members.
• Monitors notifications to maintain customer service expectations when customers are on the way, arrived, or a new order has been submitted.

In-Stock

• Enters and retrieves information from Lowe’s systems regarding inventory, order management, and special ordering.
• Conducts walks of fulfillment area, bays, or inventory to monitor status.
• Informs Department Supervisor about fulfillment area (e.g., staffing, projects, products, stock) in-person, over the phone, via email, and/or by writing and sharing status reports.
• Acts as liaison between Pro and fulfillment departments, ensuring all Pro orders are picked and staged within timeframe needed.
• Ensures all pro pickup, delivery and install orders are picked and staged on time.
• Pulls, prepares, inspects, stages, and loads merchandise for customers, contractors, and delivery truck orders according to invoice or loading ticket, using power equipment when needed.
• Verifies products match invoices and orders by reviewing items, model numbers, quantities, and descriptions.
• Works supplemental fulfillment tasks as needed (e.g., unfulfilled orders report, restocking expired orders, conducting order audits).

Clean and Safe Stores

• Completes delivery and pickup administrative tasks, including auditing staging locations, contacting customers, and removing expired/canceled orders from staging areas.
• Validates items being carried in and out of the store when appropriate.
• Ensures loads are safe, secure, and within Department of Transportation (DOT) regulations.
• Prepares the store for business by organizing merchandise (e.g., straightening shelves), sweeping aisles, and picking up trash and debris.
• Detects signs of shoplifting, theft, and security risks, and promptly reports them to management and/or Asset Protection.
• Maintains cleanliness and organization of store and work areas according to standards.
• Maintains a safe work environment, conducting daily safety reviews, noting hazards, and securing doors and gates.
• Adheres to all safety requirements relevant to job duties, including safety cables, aisle blockers, safety devices, etc.
• Operates store equipment as needed (e.g., Zebra phone, CCTV, forklifts, pallet jacks). Certification for Counterbalance Forklift, Narrow Aisle Reach Truck, and Order Picker is required for this role.
• Performs other duties as assigned.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, disability, sexual orientation, gender identity or expression, marital status, military status, genetic information, or any other protected category.