Full Time Front Desk Agent | Hyatt House The Wharf

Concord Hospitality Enterprises; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent at Hyatt House The Wharf. Engage with guests and ensure high-quality service in a supportive environment. Enjoy competitive wages and comprehensive benefits while fostering a positive workplace culture.

Benefits

Medical/Dental/Vision Benefits

401K

Tuition Assistance

Discounted Hotel Stays

Qualifications

• Passionate about serving others and engaging with guests.
• Strong sense of responsibility and friendly personality.

Responsibilities

• Assist guests efficiently and courteously.
• Address guest concerns promptly and effectively.
• Maintain high standards of service and hospitality.

Skills

Customer Service

Communication

Job description

Full Time Front Desk Agent | Hyatt House The Wharf

Job Category: Front Office

Requisition Number: FRONT051794

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• Posted: May 9, 2025
• Full-Time
• On-site
• Rate: $20 USD per hour

Locations

Showing 1 location

Hyatt House Washington Wharf
725 Wharf Street
Washington, DC 20024, USA

Description

Front Desk & Guest Care

We are looking for individuals passionate about serving others! As a Front Desk Agent, you will be at the heart of the hotel, interacting directly with guests. Your proactive, responsive, and caring approach will significantly impact the guest experience. If you enjoy engaging with people and possess a friendly personality with a strong sense of responsibility, this role is ideal for you. We foster a respectful and valued company culture at Concord Hospitality.

Role Responsibilities:

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain high standards of service and hospitality.
• Address guest concerns promptly and effectively, ensuring satisfaction.
• Post charges, collect payments, and adhere to cash handling procedures.
• Manage guest mail and messages professionally and respecting privacy.
• Be knowledgeable about the hotel brand, programs, and offers.
• Communicate effectively with departments and management regarding guest feedback.
• Respond quickly to calls, visitors, and team members needing assistance.
• Familiarity with hotel safety and emergency procedures.

Our associates enjoy:

Benefits (Full-Time)

Competitive wages, comprehensive benefits including medical/dental/vision, life insurance, disability options, 401K, tuition assistance, discounted hotel stays, training, and career growth opportunities.

Why Choose Concord?

Our culture is rooted in our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We are committed to providing a positive work environment, hiring top talent, and valuing our associates. Join us for a rewarding career where you are valued and supported. We also organize engaging activities to foster team spirit.

If you seek growth and a fun team environment, consider this opportunity. We are an EEO employer M/F/D/V and maintain a drug-free workplace.

Salary Range: $20.00 - $24.00

Equal Opportunity Employer
All applicants will be informed of their rights under federal employment laws. Please review the Department of Labor's Know Your Rights notice for more information.