Front Desk Agent | Hyatt House The Wharf

Concord Hospitality Enterprises; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company that values its associates and fosters a fun, engaging work environment. As a Front Desk Clerk, you'll be the heart of our hotel, providing exceptional service and creating memorable experiences for our guests. Your proactive and caring approach will ensure guest satisfaction and contribute to our vibrant culture. With competitive wages and a comprehensive benefits package, this is an opportunity to grow within a supportive team that prioritizes your development and well-being. If you have a winning personality and a passion for hospitality, we want you on our team!

Benefits

Medical/Dental/Vision Plans

Life Insurance

401K Options

Tuition Assistance

Discounted Room Rates

Training & Development Opportunities

Qualifications

• Passion for serving others and providing excellent hospitality.
• Ability to handle guest concerns efficiently and professionally.

Responsibilities

• Assist guests with inquiries and ensure a high level of service.
• Post guest charges and handle payments following cash procedures.
• Communicate effectively with guests and various departments.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Description

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Range: $20.00 - $24.00

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality