Full-Time Floating Teller — Branchwide Service Expert

eastmancreditunion; Tennessee; On-site; USD 37,000 - 43,000; Full time

Job summary

Eastman Credit Union is hiring full-time tellers for our Blountville, Piney Flats and Volunteer Parkway branches. The role emphasizes professionalism, excellent communication, integrity, and a customer-focused approach.

This 40-hour/week position pays $18.00 per hour with a Monday–Friday schedule that may vary by business needs. You will support service excellence and member trust across multiple North Region locations.

Qualifications

• Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service.
• These standards include excellent communication skills, leadership ability, self-awareness, and flexibility.

Responsibilities

• Perform teller transactions accurately and efficiently, using teller cash recyclers (TCR) or curbside when applicable.
• Comprehend True Checks check acceptance recommendations and place appropriate check holds when necessary.
• Ensure accurate balancing of cash drawer - analyze transactions to recognize and resolve outages.
• Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and refer to online procedures.
• Maintain knowledge of relevant regulations (including BSA, Reg CC, and OFAC).
• Maintain knowledge of Core Proficiently access account information for members.
• Maintain pleasant, positive, and helpful attitude when dealing with members and coworkers.
• Process foreign currency
• Accept wire transfer requests
• Perform account file maintenance
• Create and replace plastic cards
• Perform and adhere to notary public duties
• Redeem and coordinate the transfer of savings bonds
• Assist with safe deposit box entry
• Know and adhere to the Service Excellence Expectations
• Assist in creating and maintaining an Every Member, Every Time culture.
• Know and adhere to Mystery Shop expectations
• Empathy: Use member’s name, offer additional services, provide undivided attention, closing remarks, can-do service
• Reliability: Do transactions correctly the first time, ID member when appropriate
• Responsiveness: Greet with a smile, engage member, make eye contact
• Assurance: Confirm transactions, show willingness to serve, use polite language and friendly comments
• Identify cross-servicing opportunities.

Job description

Eastman Credit Union is hiring full-time tellers for our Blountville, Piney Flats and Volunteer Parkway branches. The role emphasizes professionalism, excellent communication, integrity, and a customer-focused approach.

This 40-hour/week position pays $18.00 per hour with a Monday–Friday schedule that may vary by business needs. You will support service excellence and member trust across multiple North Region locations.