Full Time FLOAT Teller I

First United National Bank; Cranberry Township (Butler County); On-site; USD 17,000 - 22,000; Full time

Job summary

First United National Bank is seeking a Teller I to serve as the face of the bank, delivering exceptional customer service while handling a variety of transactions.

The role involves processing deposits and withdrawals, promoting bank products, and ensuring accuracy and confidentiality in a fast-paced environment. Successful candidates will float to Venango County locations and the Fryburg home office after training.

Qualifications

• High school diploma or equivalent required; some college coursework preferred in finance or related field.
• Previous customer service and cash handling experience recommended.
• Strong interpersonal and communication skills; ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Outlook and Adobe applications.
• Ability to maintain confidentiality and handle sensitive information discreetly.

Responsibilities

• Promptly acknowledge customers with a friendly, courteous demeanor in person and on the phone.
• Listen to customer needs and recommend banking products to meet goals.
• Process deposits, withdrawals, transfers and loan payments accurately.
• Answer basic questions about service charges and account history, following privacy regulations.
• Verify customer identification and ensure compliance with bank policies.
• Balance drawers daily and maintain transaction records accurately.
• Participate in promotional activities and branch campaigns.
• Encourage use of banking tools like online banking, ATM, and mobile app.
• Adhere to bank policies, procedures and regulatory requirements.
• Report suspicious activity to management; complete required training timely.

Skills

Customer service

Cash handling

Interpersonal skills

Multitasking

Communication skills

Discretion

Education

High school diploma

Some college coursework

Tools

Microsoft Outlook

Adobe

Job description

Description

Reports to: Branch Manager

Supervises: N/A

Salary Grade: 11

Summary:

The Teller I serves as the face of the bank to customers and is responsible for performing a variety of duties related to customer transactions including providing superior customer service, preparing and maintaining various reports and records; and, promoting institution services.

Essential Functions & Responsibilities:

• Promptly acknowledges customers and maintains a friendly and courteous disposition; ensures that customers are satisfied with all transaction requests; maintains a professional image – by both phone and in person.
• Listens to customers’ needs and recommends appropriate banking products or services to meet their financial goals.
• Processes various financial transactions accurately and efficiently, including deposits, withdrawals, transfers and loan payments.
• Answers basic customer inquiries regarding service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Verifies customer identification and ensures compliance with bank policies and procedures.
• Balances drawer daily and maintains an accurate record of all transactions.
• Participates in promotional activities and campaigns to promote bank products and services.
• Participates in and promotes teamwork within the branch as well as bank-wide.
• Familiarizes customers with available banking tools meant to aid in banking efficiency, including telephone and internet banking, ATM banking and the mobile app.
• Adheres to all bank policies, procedures and regulatory requirements.
• Reports suspicious activities or potential security breaches to management.
• Completes annual required training within communicated timeframes.
• Performs other duties as required or requested.

Pay is commensurate with relevant experience.

The successful candidate, upon completion of training, will be expected to float to our three Venango County locations and our home office branch in Fryburg.

Requirements

Education & Experience:

• High school diploma or equivalent; some college coursework or degree in finance or related field is a plus.
• Previous customer service and cash handling preferred.
• Strong interpersonal and communication skills.
• Ability to multitask, prioritize tasks and work in a fast-paced environment.
• Proficiency in Microsoft Outlook and Adobe.
• Ability to maintain confidentiality; handle sensitive information with discretion.

Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Setting.
• Adequate vision for significant amount of computer work.
• Required to stand, walk and sit; talk and hear (both in person and by telephone); repetitive use of hands and fingers to handle or feel objects or controls; reach with hands and arms.
• Occasional lifting.