Full Time Float Customer Service Representative, Pulaski County

Fabandt; Jacksonville (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

FAB&T seeks a Full-Time Float Customer Service Representative to travel between nearby branches and provide warm, professional service while opening new deposit accounts and cross-selling bank products. As a core member of the branch team, you will perform teller transactions with accuracy, assist customers, and uphold compliance and company values while building lasting relationships in the community.

This role requires flexibility to cover shortages and maintain exceptional service across

Qualifications

• Minimum of three months cash handling experience.
• Minimum of three months customer service experience.
• High school diploma or better.

Responsibilities

• Assist customers using the Seven Step Retail Sales Process to build relationships.
• Perform teller transactions with accuracy to minimize outages.
• Open consumer and business accounts with precise documentation.
• Promote bank products and cross-sell services.
• Travel between nearby branches to cover shortages.

Skills

Customer service

Cash handling

Education

High School or better

Job description

Full Time Float Customer Service Representative, Pulaski County

Job Category: Customer Service

• Full-Time
• On-site

Locations

Showing 1 location

Jacksonville, AR 72076, USA

• Travel Required : Yes

Description

GENERAL DESCRIPTION OF POSITION

Provide warm and friendly service to customers and potential customers. Responsible for retaining and servicing existing relationships and opening new deposit accounts. Responsible for promoting and cross selling bank products and services. The Float CSR is expected to travel between nearby branches to cover any shortages in branch personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. 1. Utilize the Seven Step Retail Sales Process to establish deep relationships with new customers or to cross sale and deepen relationships to existing customers.
2. 2. Perform teller transactions with accuracy to minimize teller outages.
3. 3. Responsible for opening consumer and business accounts and with accuracy to ensure operational excellence is achieved.
4. 4. Committed to "living" the Company's core values and mission statement.
5. 5. Understands the mechanics of opening new accounts and teller duties and is able to perform all of the essential duties of these functional areas of the branch with a high degree of expertise to ensure consistency with all company practices, policies, and procedures.
6. 6. Exhibits sales and service behaviors that are consistent with FAB&T's core values and profit objectives.
7. 7. Provides "flawless" service at all touch points within the branch.
8. 8. Shares ways to mitigate service delivery weaknesses and exploit potential service strengths to differentiate FAB&T in the market.
9. 9. Supports the attainment of branch goals.
10. 10. Collaborates with Retail Management, Training, Internal Audit and Security on compliance issues and process improvement.
11. 11. Answers customer inquiries relating to products, rates and services.
12. 12. Assess customer needs in order to cross sell appropriate products and services.
13. 13. Refers new business to other areas within the bank such as Mortgage, Credit Cards, and Wealth Management.
14. 14. Develop and build customer loyalty.
15. 15. Adheres to work schedules as directed by the Branch Manager.
16. 16. Maintains positive, friendly, and professional attitude and appearance.
17. 17. Responsible for tracking and monitoring of all required documentation.
18. 18. Perform any other related duties as required or assigned.

PHYSICAL ACTIVITIES

While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl; and occasionally required to climb or balance. The employee must occasionally lift and/or move up to 100 pounds; frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision; and color vision.

ADDITIONAL INFORMATION

Understand and adhere to all compliance issues, attend training as required and related to this position, including but not limited to the Bank Secrecy Act, Privacy Act, US Patriot Act, and Security.

Travel Required

Yes . Travel between nearby branches in Sherwood, Jacksonville, Cabot or Austin

Qualifications

Education

Required

High School or better.

Experience

Required

Minimum of three months cash handling experience

Minimum of three months customer service experience

Preferred

Banking experience preferred, but not required

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.