Full Time Fitness Ambassador

Planet Fitness; Cleveland (OH); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Growth opportunities

PTO

401K

Health insurance

Life insurance

Employee assistance

Free Black Card membership

Job summary

Planet Fitness in Cleveland, OH is seeking a Fitness Ambassador for an entry-level, full-time role. You’ll be the welcoming heartbeat on the club floor, greet members, assist with check-ins, and promote programs while learning basic training techniques.

No prior fitness background required; we’ll train you. You’ll build relationships, help maintain a clean, safe environment, and have clear pathways into leadership as you gain certification (NCSF) and experience.

Qualifications

• High school diploma or equivalent required.
• Must be 18+ years old.
• Prior experience in customer service, hospitality, or fitness preferred.
• Strong interpersonal and communication skills.
• Reliable, punctual, and able to work independently.
• Passion for fitness and helping others; willingness to learn basic training techniques (certification not required but encouraged).
• Must be able to perform and demonstrate a wide range of exercises, including strength, cardio, and flexibility movements.
• Ability to stand and walk for extended periods (often 4-8 hours per shift) while engaging with members on the fitness floor.
• Capability to lift, move, and adjust fitness equipment weighing up to 50 lbs safely.
• Must complete fitness training certification (NCSF) within 90 days of hire

Responsibilities

• Greet members with enthusiasm and make everyone feel welcome.
• Be a visible, approachable presence on the fitness floor.
• Assist with check-ins, questions, and member needs.
• Promote programs, events, and club offerings.
• Help maintain a clean, safe, and motivating environment.
• Build relationships - know names, celebrate wins, and encourage progress.

Skills

People skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Job DetailsJob Location: L096 Ohio City - Cleveland, OH 44113Full - Time

Starting at $12.50 per hour without certification or $13 per hour with certification. Plus, tenure increases once certification is obtained.

Be the Energy. Be the Welcome. Be the Reason Members Love Coming In.

Are you the kind of person who lights up a room, remembers names, and makes people feel instantly comfortable? Do you love being around others, staying active, and creating positive vibes wherever you go?

We're looking for a Fitness Ambassador - someone who's more than just staff, but the heartbeat of the club. Think: the mayor of the gym. You're the first hello, the go-to helper, the motivator, and the friendly face that keeps members coming back.

This is the perfect entry-level role to kick-start a career in fitness, leadership, or wellness - no experience required, just great energy and a people-first mindset.

What You’ll Do

• Greet members with enthusiasm and make everyone feel welcome
• Be a visible, approachable presence on the fitness floor
• Assist with check-ins, questions, and member needs
• Promote programs, events, and club offerings
• Help maintain a clean, safe, and motivating environment
• Build relationships - know names, celebrate wins, and encourage progress

Who You Are

• Outgoing, friendly, and naturally great with people
• Energized by helping others and being on the move
• Confident communicator with a positive attitude
• Reliable, punctual, and ready to take ownership
• Passionate about fitness, wellness, or personal growth
• 18+

No fitness background? No problem. We'll train you - personality and effort matter most.

Why You’ll Love Working Here

• A high-energy, supportive team
• Real experience in the fitness and wellness industry
• The chance to make a daily impact on members’ lives
• Clear pathways into trainer, club management or leadership, or management roles
• A fun, fast-paced environment where your personality shines

Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Level 1 Trainer: Uncertified, actively working towards Certification

Level 2 Trainer: Certified with NCSF or other Nationally Accredited Certification

Essential Job Functions:

Member Experience & Customer Service

• Greet all members with enthusiasm, professionalism, and courtesy.
• Assist with member check-ins, club tours, info calls, account inquiries, and membership updates.
• Foster a welcoming and inclusive environment aligned with the club’s 'Judgement Free Zone' philosophy.
• Engage with members on the fitness floor to provide encouragement and support.
• Promote club programs, personal training services, and special events.

Fitness Floor Engagement

• Demonstrate basic knowledge of cardio, strength, and functional training equipment (training provided).
• Assist members with proper equipment use and safe techniques.
• Support member retention by building rapport and encouraging positive workout experiences.
• Provide orientation and guidance to new members on basic workout routines and equipment use.
• Facilitates PE@PF fitness programs and assists members with fitness programs through the Planet Fitness App

Cleanliness & Safety

• Perform routine cleaning and sanitization of equipment, locker rooms, and high-touch areas.
• Conduct light maintenance checks and promptly report any issues.
• Maintain a safe, organized, and visually appealing club environment.

QualificationsJob Requirements:

• High school diploma or equivalent required.
• Must be 18 years of age or older
• Prior experience in customer service, hospitality, or fitness preferred.
• Strong interpersonal and communication skills.
• Demonstrated reliability, punctuality, and ability to work independently.
• Passion for fitness and helping others; willingness to learn basic training techniques (certification not required but encouraged).
• Must be able to perform and demonstrate a wide range of exercises, including strength, cardio, and flexibility movements.
• Ability to stand and walk for extended periods (often 4-8 hours per shift) while engaging with members on the fitness floor.
• Capability to lift, move, and adjust fitness equipment weighing up to 50 lbs safely.
• Must complete fitness training certification (NCSF) and manufacturer specific equipment training within 90 days of hire