Full Time Fitness Ambassador

Planet Fitness; New Castle (IN); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

PTO for all employees

401K Retirement Fund (Employer match)

Health Insurance Options

Life Insurance & Short-Term Disability

Employee Assistance Program

Free employee membership

Job summary

Planet Fitness in New Castle, IN is seeking a Fitness Ambassador to greet members with energy and create a welcoming club atmosphere. You will be a visible presence on the fitness floor, assist with check-ins, answer questions, and promote programs and events.

The role emphasizes customer service, reliability, and a passion for fitness. Training is provided, and there are opportunities to grow into leadership roles within a fast-paced, supportive environment.

Qualifications

• High school diploma or equivalent required.
• Must be 18 years or older.
• Prior experience in customer service, hospitality, or fitness preferred.
• Strong interpersonal and communication skills.
• Demonstrated reliability, punctuality, and ability to work independently.
• Passion for fitness and helping others; willingness to learn basic training techniques (certification not required but encouraged).
• Must complete fitness training certification (NCSF) within 90 days of hire.

Responsibilities

• Greet members with energy and make everyone feel welcome.
• Be a visible, approachable presence on the fitness floor.
• Assist with check-ins, questions, and member needs.
• Promote club programs, personal training services, and events.
• Keep a clean, safe, and motivating environment.
• Build relationships; remember names, celebrate wins, and encourage progress.

Skills

Customer service

Communication

Reliability

Punctuality

People skills

Education

High school diploma or equivalent

Job description

Job Details

Job Location: L215 New Castle - New Castle, IN 47362-4950

Employment Type: Full-Time

Starting at $12 per hour, with a raise upon certification and future tenure-based increases.

Schedule

• Monday (6:00am-1:00pm)
• Tuesday (11:00am-6:30pm)
• Wednesday (12:00pm-8:00pm)
• Thursday (11:30am-7:30pm)
• Friday (6:00am-1:00pm)

Be the Energy. Be the Welcome. Be the Reason Members Love Coming In.

Are you the kind of person who lights up a room, remembers names, and makes people feel instantly comfortable? Do you love being around others, staying active, and creating positive vibes wherever you go?

What You’ll Do

As a Fitness Ambassador, you’ll be everywhere that matters - connecting with members and keeping the club buzzing with positive energy.

• Greet members with enthusiasm and make everyone feel welcome
• Be a visible, approachable presence on the fitness floor
• Assist with check-ins, questions, and member needs
• Promote programs, events, and club offerings
• Help maintain a clean, safe, and motivating environment
• Build relationships - know names, celebrate wins, and encourage progress

Who You Are

• Outgoing, friendly, and naturally great with people
• Energized by helping others and being on the move
• Confident communicator with a positive attitude
• Reliable, punctual, and ready to take ownership
• Passionate about fitness, wellness, or personal growth
• 18+

No fitness background? No problem. We’ll train you - personality and effort matter most.

Why You’ll Love Working Here

• A high-energy, supportive team
• Real experience in the fitness and wellness industry
• The chance to make a daily impact on members’ lives
• Clear pathways into trainer, club management or leadership, or management roles
• A fun, fast-paced environment where your personality shines

Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Level 1 Fitness Ambassador

Uncertified, actively working towards Certification

Level 2 Certified Fitness Ambassador

Certified with NCSF or other Nationally Accredited Certification

Job Summary

The Fitness Ambassador is an entry-level trainer who provides a dynamic and engaging presence within the club, responsible for creating a welcoming and inclusive environment for all members. This role blends customer service excellence with active fitness floor interaction to enhance the overall member experience. Demonstrates genuine enthusiasm for fitness and member well-being, proactively connects with individuals during their workouts, and fosters a supportive atmosphere through encouragement and guidance. Key responsibilities include greeting members with energy and professionalism, assisting with inquiries, promoting club programs, and maintaining a clean and safe workout space. This position is well-suited for individuals who thrive on building relationships, motivating others, and contributing to a positive club culture.

Essential Job Functions

Fitness Floor Engagement

• Facilitates PE@PF fitness programs and assists members with fitness programs through the Planet Fitness App.
• Provide orientation and guidance to new members on basic workout routines and equipment use.
• Demonstrate basic knowledge of cardio, strength, and functional training equipment (training provided).
• Assist members with proper equipment use and safe techniques.
• Support member retention by building rapport and encouraging positive workout experiences.

Member Experience & Customer Service

• Greet all members with enthusiasm, professionalism, and courtesy.
• Foster a welcoming and inclusive environment aligned with the club’s 'Judgement Free Zone' philosophy.
• Engage with members on the fitness floor to provide encouragement and support.
• Promote club programs, personal training services, and special events.
• Assist with member check-ins, club tours, info calls, account inquiries, and membership updates.

Cleanliness & Safety

• Perform routine cleaning and sanitization of equipment, locker rooms, and high-touch areas.
• Conduct light maintenance checks (changing pads, screws/nuts/bolts, lubing rods, etc.) and promptly report any issues.
• Maintain a safe, organized, and visually appealing club environment.

Qualifications

• High school diploma or equivalent required.
• Must be 18 years of age or older.
• Prior experience in customer service, hospitality, or fitness preferred.
• Strong interpersonal and communication skills.
• Demonstrated reliability, punctuality, and ability to work independently.
• Passion for fitness and helping others; willingness to learn basic training techniques (certification not required but encouraged).
• Must complete fitness training certification (NCSF) and manufacturer specific equipment training within 90 days of hire.
• Must be able to perform and demonstrate a wide range of exercises, including strength, cardio, and flexibility movements.
• Ability to stand and walk for extended periods (often 4-8 hours per shift) while engaging with members on the fitness floor.
• Capability to lift, move, and safely adjust fitness equipment weighing up to 50 lbs.