Full Time Field Service Technician – Dallas, TX

The Hillman Group, Inc.; Dallas (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Full Time Kiosk Technician in the vibrant Dallas area! This role offers a unique opportunity to engage with cutting-edge technology while providing essential services to a network of kiosks. You'll be the primary contact at customer locations, ensuring machines are stocked, maintained, and operating efficiently. With a flexible schedule and the chance to grow revenue in your territory, this position is perfect for those with a knack for mechanical troubleshooting and customer interaction. Enjoy competitive pay, a supportive work environment, and various perks that enhance your career journey.

Benefits

Paid Time Off/Sick Days

Exclusive discounts on products

Car allowance

Gas card

Qualifications

• Must have some technical experience.
• Ability to follow written and oral instructions carefully.

Responsibilities

• Restocks kiosks, orders product, cleans, and performs maintenance.
• Responds to service and repair dispatches as needed.
• Conducts store meetings and interacts with store management.

Skills

Troubleshooting skills

Mechanical skills

Electro-mechanical skills

Basic computer skills

Spreadsheet skills

Email skills

Job description

Full Time Field Service Technician – Dallas, TX

Monday, May 5, 2025

Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Kiosk Technician in the Dallas, TX area.

You would begin your career with RDS as a Kiosk Technician training on key duplicating, tag engraving kiosks as well as 3 rd party service. The territory consists of 60-80+ kiosks and number of hours per week is around 40. This position will start hourly ($20), car allowance is provided and will include a gas card. Area will cover approximately a 50 mile radius around the Dallas/Fort Worth area.

• Paid Time Off/Sick Days
• Exclusive Hillman discounts and extra perks for thousands of products, including theme parks, shows, sporting events, concerts, dinner shows, movies and much more(Tickets at Work).

Job Description:

• Primary contact with our customer locations.
• Restocks kiosks, orders product, cleans, does preventative maintenance, and responds to service and repair dispatches as needed. (Typically taking 1-2 Hrs. per machine x 1-2 times per month)
• The schedule for routine service calls is flexible within the week, however Saturday service is sometimes required (we are a retail company).
• Unscheduled service calls are expected to be responded to in four hours with an ETA, with on-site visit within 24 hours.
• Must have some technical experience.

Responsibilities:

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
• Perform on-call repairs or adjustments to the machine when the machine goes out of order.
• Install of machines in the local area.
• Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
• Keep track of inventory for re-stocking machines that are in the Kiosk Tech’s possession.
• Conduct store meetings and interact with store management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue.
• Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

Skills :

• The Kiosk tech will have basic trouble-shooting skills, mechanical and electro-mechanical skills, and the ability to follow written and oral instructions very carefully. Basic computer skills and basic spreadsheet and email skills are also required.

Training specific to the kiosks will be provided to all new employees.

The Hillman Group is following CDC guidelines to ensure our work environment meets the highest standards of safety and wellness for all our employees. We are pleased to share a list of our precautions, during our interview process.

Work Environment and Physical Demands

Sales/Service: Environment varies due to location/store set-up. May be exposed to cramped quarters, dust, fumes, or odors. Travel required daily. May have to drive 200 miles daily. Hand/eye coordination required. Function vision and hearing required.

Physical Demands

Sales/Service: Medium, lifting up to 30 lbs., occassionally pushing/pulling up to 100 lbs.

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.