Full Time Field Service Technician

The-Hillman-Group; Richmond (VA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Company car

Cell-phone reimbursement

Corporate gas card

Health insurance

Dental insurance

401k

Vacation/PTO

Job summary

The Hillman Group's Robotics and Digital Solutions division is hiring a Full Time Field Service Technician to service kiosks in the Richmond area. The role covers installation, repair, and routine maintenance for Minute Key, Quick Tag, and Eco-ATM kiosks, with a 40-hour work week and a company car provided.

You will travel daily across the territory, stock parts, and support store teams to maximize uptime and revenue.

Qualifications

• High School Diploma or GED required.
• Background in electromechanical repair and maintenance preferred.
• Experience in retail merchandising, field operations and customer service preferred.
• 1–3 years of related experience preferred.
• Ability to read, write and speak fluent English including technical jargon.

Responsibilities

• Re-stock and perform routine service on kiosks in the territory.
• Perform on-call repairs or adjustments when kiosks fail.
• Install new kiosks or swap older kiosks locally.
• Monitor machines daily for connectivity or power issues.
• Track inventory for kiosk replenishment and parts.
• Grow revenue by optimizing locations, uptime, and store relationships.

Skills

Computer literacy

MS Word

MS Excel

Outlook

Fluent English

Weekend availability

Education

High School Diploma or GED

Electromechanical repair background

Retail merchandising / field operations experience

Job description

Full Time Field Service Technician – Richmond, VA

Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Field Service Technician in the Richmond, VA area. You would begin your career with RDS as a Kiosk Technician training on key duplicating (Minute Key), tag engraving (Quick Tag) kiosks as well as 3rd party service (Eco-ATM, Pokémon).

The territory consists of70+ kiosksand number ofhours per week is around 40. This is an hourly role based on experience ranging from$24 - $25 an hour.Company carwill be provided along withcell-phone reimbursement and a corporate gas card for business miles.

• World Class Benefit plans include Health, Dental, Life-, Short- and Long-term disability insurance as well as a 401k plan!
• Wellness Program
• Employee Stock Purchase Plan
• Vacation/Paid Time Off/Sick Days/Floating Holidays

Essential Job Functions*

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
• Perform on-call repairs or adjustments to the machine when the machine goes out of order.
• New kiosk Installations or swap newer kiosks of machines in the local area.
• Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
• Keep track of inventory for re-stocking machines that are in Kiosk Tech’s possession.
• Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• High School Diploma or GED
• Background in electromechanical repair and maintenance (preferred).
• Prior experience in retail merchandising, field operations and customer service (preferred).
• A minimum of 1-3 years of experience in a similar profile (preferred).
• Experience with tools and troubleshooting mechanical problems.
• Ability to read, write and speak fluent English to include technical “jargon”.

Competencies – Knowledge, Skills, and Abilities

• Computer literacy, including knowledge of Microsoft Word, Microsoft Excel, and Outlook
• Ability to always represent Hillman professionally
• Ability to work weekends when required

Operational Equipment

• Must have an excellent driving record with a valid driver's license. Clean driving record is mandatory. Major driving violations will eliminate potential candidates.
• Must have reliable transportation with automobile insurance (mileage reimbursement)
• Must have a reliable cell phone (reimbursed)

#RDS

Work Environment and Physical Demands

Sales/Service: Environment varies due to location/store set-up. May be exposed to cramped quarters, dust, fumes, or odors. Travel required daily. May have to drive 200 miles daily. Hand/eye coordination required. Function vision and hearing required.

Physical Demands

Sales/Service: Medium, lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.

The Hillman Group is an Equal Employment Opportunity and Affi... The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.