Full Time Field Operations Assist

ServiceMaster By Prime; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Free uniforms

Training & development

Job summary

ServiceMaster By Prime is seeking a hands-on Field Operations Assistant to oversee daily business operations in the Arlington, TX area. You will manage staff, ensure quality service delivery, and drive efficiency through lean practices while also performing cleaning tasks on demand.

The role requires 3+ years in operations/management, strong leadership and process skills, and familiarity with cleaning equipment. A valid driver’s license is needed for site visits within the DFW area.

Qualifications

• 3+ years in an operations or management role, preferably in cleaning or facilities.
• Proven ability to lead teams, train staff, and enforce performance standards.
• Experience with workflow optimization, scheduling, and quality control processes.
• Strong client relationship management and problem-solving skills.
• Familiarity with commercial cleaning equipment and industry techniques.
• Comfortable using scheduling software, reporting tools, and MS Office/Google Workspace.
• Physical ability to walk, stand, bend, and lift up to 50 lbs; valid driver's license.

Responsibilities

• Oversee daily commercial cleaning and specialty service operations with quality standards.
• Lead, mentor, and train cleaning staff, supervisors, and subcontractors.
• Conduct inspections, apply checklists, and address service issues promptly.
• Serve as primary client liaison, maintain satisfaction, and manage expectations.
• Optimize staff schedules to maximize coverage and efficiency.
• Monitor supplies and equipment readiness; ensure safe operation.
• Apply lean principles to reduce waste and improve service delivery.
• Ensure OSHA safety compliance and accurate reporting to leadership.
• Track KPIs related to operations and performance; report findings.

Skills

Operations management

Team leadership

Process optimization

Customer relations

Cleaning equipment knowledge

Tech proficiency

Physical fitness

Driver's license

Tools

Scheduling software

Reporting tools

MS Office / Google Workspace

Job description

Benefits:

• Bonus based on performance


• Competitive salary


• Flexible schedule


• Free uniforms


• Training & development

Full Time Field Operations Assistant – ServiceMaster Clean

Location: Arlington, TX (DFW Area) Job Type: Full-Time

About Us

ServiceMaster Clean By Prime is a leading provider of commercial cleaning and specialty cleaning services in the DFW area. We are committed to delivering high-quality service to our clients while maintaining efficiency in our operations. As part of our growing team, we are looking for an experienced Field Operations Assistant to oversee daily business operations, ensure quality service delivery, and drive efficiency through lean management practices.

Job Summary

The Field Operations Assistant will be responsible for overseeing all operational aspects of the business, including staff management, client satisfaction, quality control, and process improvement. THIS IS A HANDS ON POSITION, AND THE INDIVIDUAL IN THIS ROLE WILL ALSO BE EXPECTED TO PROVIDE COVERAGE AND PERFORM CLEANING TASKS. This role ensures the smooth execution of cleaning services, maintains strong relationships with clients, supports and develops quality teammates, and drives continuous improvement in service delivery.

Key Responsibilities

• Service Operations Management: Oversee daily commercial cleaning and specialty service operations, ensuring schedules are met and quality standards are maintained.


• Team Leadership & Training: Manage and mentor cleaning staff, supervisors, and subcontractors; provide training on best practices, safety protocols, and customer service.


• Quality Assurance: Conduct site inspections, implement cleaning checklists, and address service issues to maintain high-quality standards.


• Client Relations: Serve as the main point of contact for clients, address concerns promptly, and ensure customer satisfaction.


• Scheduling & Workforce Management: Optimize employee schedules to maximize efficiency and coverage for cleaning services.


• Inventory & Equipment Management: Monitor and maintain cleaning supplies, ProTeam backpack vacuums, and other equipment to ensure operational readiness.


• Process Improvement: Apply lean management principles to improve efficiency, reduce waste, and enhance service delivery.


• Health & Safety Compliance: Ensure all employees follow OSHA standards and company safety policies.


• Reporting & Metrics: Track KPIs related to operations, employee performance, and customer satisfaction, providing regular reports to leadership.

Qualifications

• Experience: 3+ years in an operations or management role, preferably in commercial cleaning, janitorial services, or facilities management.


• Leadership Skills: Proven ability to lead teams, train staff, and enforce performance standards.


• Process-Driven: Experience in workflow optimization, scheduling, and quality control processes.


• Customer-Focused: Strong client relationship management and problem-solving skills.


• Technical Knowledge: Familiarity with commercial cleaning equipment, including ProTeam backpack vacuums, and industry-standard cleaning techniques.


• Technology Proficiency: Comfortable using scheduling software, reporting tools, and Microsoft Office/Google Workspace.


• Physical Requirements: Ability to walk, stand, bend, and lift up to 50 lbs as needed for inspections or demonstrations.


• Valid Driver’s License: Required for site visits and travel within the DFW area.

Compensation & Benefits

• Competitive salary based on experience


• Performance-based bonuses


• Training and development opportunities


• Company-provided equipment and uniforms

This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.