Full - Time Executive Housekeeper

Pathfinder Hospitality; Austin (TX); On-site; USD 56,000 - 58,000; Full time

Benefits offered by this job

8 paid holidays

Flexible PTO

Birthday Pay

Community involvement PTO

Health Insurance

IRA match

Mental Health & Wellness

Employee development

Discounted stays

Job summary

Pathfinder Hospitality is seeking an Executive Housekeeper to lead and develop a team, uphold Platinum Service across all guest rooms and public areas, and partner with Front Desk and Maintenance to ensure flawless room readiness.

You will manage labor, supply and linen budgets, mentor staff, and drive guest satisfaction with meticulous cleaning standards. Bilingual English/Spanish preferred; strong leadership and communication are essential.

Qualifications

• An eye for detail; maintain high standards and train others.
• Bilingual English and Spanish preferred.
• Demonstrated leadership experience in hospitality or related fields.
• Strong communication and cross-functional collaboration.
• Understanding of cleaning standards, hygiene regulations, and guest service expectations.
• Comfortable with technology and operational systems such as scheduling tools and property management platforms.

Responsibilities

• Lead and develop housekeeping staff, including recruitment, training, and scheduling.
• Own the guest experience on every floor with Platinum Service standards.
• Manage budgets for labor, supplies, and linens with forecasting.
• Collaborate with Front Desk and Maintenance for seamless room readiness.
• Ensure QA-ready rooms, brand compliance, and health and safety standards.
• Embed Pathfinder's sales and service culture in daily operations.

Skills

Detail orientation

Bilingual English/Spanish

Leadership experience

Communication

Cross-functional collaboration

Cleaning standards knowledge

Technology proficiency

Job description

Executive Housekeeper

Do you dream in dust bunnies and disinfectants? Does the perfect pillow placement spark joy in your soul? Are you a magician of immaculate rooms, transforming chaos into five-star havens with a flick of your feather duster? If so, we have the Executive Housekeeper role for you!

If you are missing a few skills or qualifications, no problem! We value potential and invest in training those with the right attitude and desire to excel.

Skills can be learned, but passion can't be taught. If you believe in platinum service and thrive on exceeding guests' expectations, we want to talk to you, apply today! Our selection process is designed to give you the chance to show us who you are – not just what's on your résumé.

About Us

What is Platinum Service? It's our promise to do unto others better than they could have ever imagined. At Pathfinder Hospitality, hospitality is not just in our name, it is in our DNA. We live, breathe, and even dream Platinum Service. Heck, even the pineapples we wear on our lapels have gone platinum!

Culture and Values

We continuously break the mold, always going above and beyond to create memorable experiences for our employees and guests through our commitment to our purpose – providing platinum service to our guests.

We have an infinite mindset. We want to have such a strong culture and deep sense of purpose that Pathfinder far outlasts its founders and processes, decades after we are gone. Our core values are our guiding principles.

• Accountability: We honor our commitments and each other with reliability and responsibility.
• Collaboration: Everyone's thoughts and opinions are important.
• Empowerment: We learn from our successes and failures and strive to evolve as we grow.
• Innovation: We use creativity to turn the Ordinary into Extraordinary
• Integrity: We honor our promises and fulfill our commitments.
• Passion: We thrive because of our heartfelt commitment to unrivaled hospitality
• Transparency: We openly share successes and failures. We are accountable in all our business practices.

If you believe in and are passionate about our culture and values, have a strong work ethic, and have a passion for providing platinum service, we want to talk to you, apply today!

Minimum Qualifications

• An eye for detail that others miss – you notice what's out of place, you hold the bar high, and you build that same standard in the people around you.
• Bilingual in English and Spanish preferred
• Demonstrated leadership experience – you've led teams, coached people, and created accountability, whether that's in hospitality, facilities, retail, healthcare, or any environment where standards and service matter.
• Strong communicator and cross-functional collaborator – you build trust with the people you lead and the departments you work alongside.
• Understanding of cleaning standards, hygiene regulations, and guest service expectations – or the drive and ability to master them quickly.
• Comfortable with technology and operational systems – scheduling tools, inventory tracking, and property management platforms are part of how you run your operation.

Responsibilities

• Lead and develop your team – recruit, train, schedule, and coach your housekeeping staff daily, building a culture where people take pride in their craft and grow under your leadership.
• Own the guest experience on every floor – set and enforce Platinum Service standards across all guest rooms and public areas through a consistent inspection and accountability system, directly driving the property's cleanliness scores and guest satisfaction ratings.
• Manage the operation like an owner – control labor, supply, and linen budgets with precision; forecast needs proactively.
• Partner across the hotel – serve as a key connector between Housekeeping, Front Desk, and Maintenance to ensure seamless room readiness, VIP preparation, and rapid response to guest needs, because delivering Platinum Service is a whole-hotel effort.
• Ensure brand and compliance standards are met – maintain QA-ready rooms at all times, stay current on brand requirements, health and safety regulations, and internal SOPs.
• Embed Pathfinder's sales and service culture in every interaction – as a department head, you are one of the most visible leaders in the building. You represent Pathfinder's culture to your team, to guests, and to every colleague you work alongside, and you make sure the people you lead do the same.

Compensation / Pay

$56,000 - 58,000/year

Benefits

• 8 paid holidays, flexible PTO and Vacation
• Birthday Pay
• Additional paid time off for Community Involvement
• Health Insurance
• IRA Match Program
• Mental Health & Wellness Program including a Life Coach
• Employee Development Program
• Discounted hotel stays for brands within our portfolio