Full time Enhanced Support Staff

Terrapin House, Inc.; Malvern (Chester County); On-site; USD 30,307 - 50,971; Full time

Job summary

Terrapin House, Inc. is seeking a motivated Full-Time Support Staff Professional to provide hands-on care for a 21-year-old man at his home and within the community. Schedule is Monday–Friday, 7:00 AM–3:00 PM, with compensation up to $37.00 per hour depending on experience.

This Enhanced Services role supports a compassionate family and a dedicated behavioral team. You will be part of a 2:1 staffing approach, deliver personal care, assist with daily activities, and help ensure meaningful,

Qualifications

• Bachelor's degree in psychology, education, special education, counseling, social work, gerontology, or a related field.
• NADD Certification with hands-on experience is acceptable as an alternative.
• Experience or interest in positive behavioral support is preferred.

Responsibilities

• Provide full personal care, including bathing, feeding, transfers, toileting, and daily hygiene.
• Assist with mobility, positioning, and daily routines.
• Support communication using an iPad and basic sign language.
• Accompany on community outings and activities.
• Maintain an active, engaging daily schedule for the client.
• Administer medications as trained and follow health protocols.
• Collect data and document information as required.
• Work collaboratively with family, behavioral professionals, and staff.
• Provide attentive, engaged support during every shift.

Skills

Compassionate care

Team player

Communication

Education

Bachelor's Degree in Psychology or related field

NADD Certification

Job description

Benefits:

• Competitive salary
• Flexible schedule

Full-Time Support Staff Professional (SSP) – Meaningful Work, Amazing Family, Great Team

Monday–Friday | 7:00 AM – 3:00 PM

Up to $37.00 per hour, depending on experience

Enhanced Services Position (2:1 Staffing)

Are you looking for more than just a job?

We are seeking a compassionate, energetic, and professional Support Staff Professional (SSP) to join a dedicated team supporting an amazing 21-year-old young man in his home and community. This is a rewarding opportunity to build a meaningful relationship while helping someone live a full, active, and engaging life.

The young man you will support is bright, fun, and enjoys being around people who are kind, positive, and genuinely interested in spending time with him. He loves sensory activities, community outings, learning new things, and staying connected to the world around him. He communicates using an iPad and basic sign language and thrives when staff are engaged, creative, and enthusiastic.

Just as importantly, you will be working alongside a wonderful family who are supportive, welcoming, and appreciative of the staff who support their son. This is a home where teamwork, respect, and open communication are valued. Staff are viewed as important members of the team and are supported by experienced behavioral professionals who provide training, guidance, and ongoing assistance in implementing his behavioral support plan.

About the Position

This is an Enhanced Services position requiring a qualified professional who can provide active, hands‑on support throughout the day. You will work as part of a 2:1 staffing team, helping to create meaningful experiences both at home and in the community.

This is not a passive support role. We are looking for someone who enjoys interacting, engaging, teaching, encouraging participation, and helping make each day enjoyable and successful.

The successful candidate will be comfortable providing personal care, supporting daily routines, collecting data as needed, and following established behavioral support strategies. At times, support may include helping Christopher settle and rest during scheduled downtime, assisting with toileting and diaper changes, cleaning up after activities, and working through challenging situations with patience and professionalism.

Christopher can experience periods of self‑injurious or aggressive behavior. Comprehensive training, support, and ongoing coaching will be provided to help staff respond safely and effectively. We are seeking someone who remains calm, consistent, and compassionate while working as part of a collaborative team.

What You'll Do

• Provide full personal care, including bathing, feeding, transfers, toileting, and daily hygiene needs
• Assist with mobility, positioning, and daily routines
• Support communication using an iPad and basic sign language
• Accompany him on community outings, activities, and adventures
• Help maintain an active, engaging, and enjoyable daily schedule
• Assist with hydration, meal preparation, and light housekeeping related to his care
• Administer medications as trained
• Follow behavioral support plans and health-related protocols
• Collect data and document information as required
• Work collaboratively with family members, behavioral professionals, and fellow staff
• Provide attentive, engaged, and active support throughout every shift

The Ideal Candidate

• Is compassionate, patient, and dependable
• Has a positive attitude and enjoys helping others succeed
• Is comfortable providing hands‑on personal care
• Enjoys being active and participating in community activities
• Can remain calm, professional, and flexible in a variety of situations
• Works well as part of a team
• Is creative, engaged, and eager to learn
• Has experience or interest in positive behavioral support
• Is comfortable following structured support plans
• Believes that everyone deserves opportunities to learn, grow, and enjoy life

Required Qualifications

• Bachelor's Degree in Psychology, Education, Special Education, Counseling, Social Work, Gerontology, or a related field

OR

• NADD Certification with relevant hands‑on experience

Preferred

• Experience supporting individuals with autism or developmental disabilities
• Experience implementing positive behavioral support strategies
• CNA certification or equivalent experience
• Experience providing personal care and mobility assistance
• Experience collecting behavioral or program data

Additional Requirements

• Reliable transportation
• Non-smoker
• Comfortable working in a home with pets
• Physically able to assist with transfers and mobility support
• Ability to pass required background checks
• Strong communication and organizational skills
• Ability to work cooperatively with family members and other staff

What We Offer

• Up to $37.00 per hour, depending on qualifications and experience
• Consistent full-time schedule (Monday–Friday, 7:00 AM–3:00 PM)
• Extensive training and ongoing professional support
• Guidance from experienced behavioral professionals
• A welcoming and appreciative family environment
• Opportunity to work with an incredible young man who brings joy, personality, and unique experiences to every day
• Meaningful work that truly makes a difference
• A team that values professionalism, compassion, creativity, engagement, and growth

Please Note

This position is with a private family and is not a Terrapin House position. Please do not contact the Terrapin House office regarding this opportunity.

If you are looking for a position where you can use your education, develop valuable professional skills, build meaningful relationships, and make a genuine impact every day, we would love to hear from you.