Full Time Doula (Bilingual)

Olgcstx; San Antonio, Northern (TX, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

OlGcSTx is seeking a dedicated doula to support expectant families in the San Antonio area. You will create birth plans, provide prenatal/postpartum education, and offer labor, birth, postpartum, and breastfeeding support across office, home visits, and clinic settings.

Responsibilities include client intake, documentation, referrals, and 24/7 on-call coverage. You will work with a team to ensure culturally competent care, HIPAA compliance, and ongoing professional development.

Qualifications

• Bachelor’s Degree preferred or 1+ years related work experience.
• Must be bilingual in Spanish and English.
• Must have attended credible doula training and have birth/postpartum doula experience.

Responsibilities

• Must serve a minimum of 3–4 assigned birth clients per month and/or extended postpartum clientele as program needs.
• Maintain required documentation for each client using Charity Tracker, Birth Information sheet, and Briteworks.
• Identify clients with specific needs and provide referrals.
• Be on call 24/7 to provide labor and birth support.
• Data entry within 2 business days from service.
• Attend staff meetings and contribute to trainings.
• Assist with teaching classes as approved by Supervisor or Program Director.
• Maintain client confidentiality per HIPAA and Texas Medical Records Act.
• Comply with agency Code of Conduct and Faith and Moral Policy.
• Travel: 90% local, 10% overnight depending on birth situation.

Skills

Bilingual Spanish & English

Excellent oral and written comms

Adaptability

Interpersonal awareness

Organizational skills

Multitasking

Team collaboration

Education

Bachelor’s Degree preferred

1+ years related work experience

Birth & postpartum doula training/certification

Tools

Microsoft Office 2010+

Zoom

Google Suite

HIPAA & privacy best practices

Job description

Description

Summary: Doula will focus on training, mentoring, educating, and supporting new and expectant mothers and their partners in the holistic experience of pregnancy, childbirth, and postpartum. In detail, the doula will be responsible for assisting clients in creating a birth plan, prenatal/postpartum education, being on call for those births, providing labor, birth, postpartum, and breastfeeding support. Services may take place in the office, through home visiting, and/or at a clinic or hospital.

Requirements

Position Responsibilities

• *Must serve a minimum 3 with a maximum of 4 assigned birth clients per month and/or extended postpartum clientele based on the needs of the program.
• *Maintain required documentation and records for each assigned client/group to include Charity Tracker, Birth Information sheet and Briteworks.
• *Identify clients with specific needs/concerns and provide appropriate referrals for Community Health worker
• *Ability to work flexible hours and be "on call" 24/7 to provide birth support services to assigned clients
• *Data entry within 2 business days from service or at next scheduled working day
• Keep current and evidenced based knowledge by attending continuing education opportunities
• Complete new client intakes on and off site as needed; home visiting or hospital/clinic
• Offer perinatal support off site as needed; home visiting or hospital/clinic
• Maintain client confidentiality as outlined in HIPAA and Texas Medical Records Act;
• Complete annual training to become a certified counselor in using online system and adhere to guiding principles
• Check email during working hours and work phone daily.
• Attend and participate in staff meetings and other training offered by the program.
• Assist with teaching classes as approved by Supervisor or Program Director.
• Adhere to the Code of Conduct of the agency and the code of ethics and standards of doulas.
• Must complete all required professional development assigned in a timely manner.
• Must be sensitive to the service population’s cultural and socioeconomic characteristics.
• Adhering to safety training and protocols on a daily basis, and taking precautionary measures to ensure the safety and well-being of self and others.
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, and work as a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Other duties as assigned by Doula Coordinator and Program Director to fulfill the goals and mission of San Antonio Birth Doulas and the needs of Catholic Charities.

Competencies

Adaptability

Communication

Critical Thinking

Interpersonal Awareness

Thorough

Minimum Qualifications

Education

• Bachelor’s Degree preferred or 1+ years related work experience.
• Must be Bilingual in Spanish and English
• Must have attended credible doula training as well as an extensive background experience in birth and postpartum doula care with a minimum of 1 years’ experience or related experience

Experience

• Minimum of 2 years’ experience in social work, education, or related field, to include excellent oral and written communication skills
• Minimum of 1 years’ experience in general office duties with at least one year experience in best practices to client identifying information as required by HIPAA and Texas Medical Records Act, and
• Familiarity with concepts and philosophies such as informed consent, evidence-based practice, trauma-informed practice.

License and Credentials

• Must have both birth and postpartum doula training, certification preferred
• Must be at least 21 years of age
• Reliable transportation
• Valid driver license and clean driving record
• Valid registration
• Valid vehicle insurance

Minimum Knowledge, Skills, and Abilities

• Ability to stay alert and awake for long periods of time, physically support and bear weight of a laboring person, and safely hold a baby for long periods of time. (12-hour check-in, 18-hour max. of being awake, back-up will be coordinated) *Doula would be able to return with a minimum of 4 hours away from the birth, follow-up to determine return.
• Must be fluent in Spanish and English
• Must pass annual background checks
• Excellent interpersonal skills
• Knowledge and ability to navigate Zoom, Microsoft Office 2010 or more recent productivity suite, including MS Word, MS Excel, and MS Outlook, MS Forms, TEAMS, SharePoint, Google Suite to include touch screen and "smart" devices
• Demonstrate knowledge of, and sensitivity to, the needs and interests of clients and their families
• Demonstrate organizational skills and ability to multitask
• Ability to maintain appropriate ethical boundaries and professional relationships with clients, doulas, and staff
• Understanding of the unique position and needs of a community-based doula program
• Extensive working knowledge of pregnancy and childbirth;
• A solid grasp of evidence-based practices and informed consent;
• Must be detail oriented, organized, self-motivated, work well independently and on a team;
• Must have good written and verbal skills;
• Must have good critical thinking and problem-solving skills.

Travel Requirements

• Travel requirements estimated for the position includes 90% local and 10% overnight depending on birth situation.