Full Time Direct Care Staff 1 - Salem - Housing Services

Centerboard Inc; Salem (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Centerboard Inc is seeking a Direct Care Staff member to provide on-site assistance in the Emergency Assistance Housing Program, ensuring safe, orderly shelter operations and responsive family support. This full-time role requires adapting to rotating shifts and maintaining clear communication with residents and staff.

The position emphasizes frontline service, incident reporting, basic maintenance coordination, and strict adherence to safety procedures, with training provided in Orientation,

Qualifications

• Requires high school diploma or GED; some college preferred.
• Two years’ experience in housing services, residential programs, or public contact.
• Must possess strong communication, problem solving and organizational skills.
• Valid driver’s license with acceptable driving record preferred.
• Proficiency with Microsoft Outlook, Word and Excel; basic data entry skills.

Responsibilities

• Maintain the cleanliness of common areas.
• Remain awake, alert, and available to respond during shifts.
• Complete hourly rounds in- and outdoors during each shift.
• Document shift information in the log.
• Report maintenance requests and incidents.
• Assist new families arriving for shelter and placement.
• Ensure visiting guidelines and sign-in/out procedures are followed.
• Monitor entry/exit and safety protocols.
• De-escalate conflicts and report significant incidents.
• Assist with emergencies and evacuations per safety procedures.
• Perform other related duties as assigned.

Skills

Communication

Problem solving

Organizational skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Interpersonal skills

Education

HS diploma/GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

SUMMARY OF POSITIONDirect Care Staff provide on-site assistance to residents in the Emergency Assistance (EA) Housing Program and support safe, orderly, and supportive shelter environments. The position supports daily shelter operations, responds to family concerns, and follows program safety procedures. Direct Care Staff work assigned shifts to support continuous on-site coverage and respond to family and program requirements.Schedule:Full-Time: 40 hours per weekAvailable schedules:Monday–Friday, 8 AM–4 PMFriday–Tuesday, 4 PM–12 AMSunday–Thursday, 4 PM–12 AMFriday–Tuesday, 12 AM–8 AM (Overnight)Sunday–Thursday, 12 AM–8 AM (Overnight)ESSENTIAL JOB FUNCTIONSMaintain the cleanliness of common areas.Remain awake, alert, and available to respond throughout the shift, and avoid behavior that gives the appearance of sleeping.Complete hourly indoor and outdoor rounds during each shift.Document shift information in the Communication Log in MY EVOLV.Complete shift information and any incident reports for each shift.Report any maintenance requests and contact emergency maintenance as required.Receive new families arriving for shelter placement as needed.Ensure families keep common areas and hallways free from all personal belongings.Maintain keys for units in the locked key box.Ensure visiting guidelines are adhered to.Monitor entry and exit points; ensure sign-in/out procedures and safety protocols are followed.De-escalate minor conflicts or disagreements between shelter families and report significant incidents to the supervisor on duty or on call.Monitor the security system and report any issues or specific concerns.Communicate relevant program and shift information through email, phone and written means of communication.Clean units once families exit the shelter.Assess any maintenance issues reported by families after hours by entering the affected units and thereafter contact the landlord or Centerboard’s maintenance crew.Verify the laundry lockbox cash through a double count with staff from the previous shift and report any discrepancies to a supervisor immediately.Respond to emergencies in accordance with program safety procedures and support evacuation drills so families understand safety procedures.Perform other related duties as assigned.This position requires a high school diploma/GED or some college preferred. Two years’ experience working in housing services, residential programs or public contact. The candidate must possess strong communication, ability to problem solve and organizational skills. Valid driver’s license with an acceptable driving record preferred. Able to relate to people; written and verbal communication skills.Direct Care Staff must attend and successfully complete Centerboard training in Orientation, OSHA, HIPAA and CPR & First Aid and any other related training offered and deemed necessary for job requirements by Centerboard, Inc. Must be able to exhibit competencies of skills gained through trainings as a requirement of the position. Must know how to use Microsoft Outlook application including email, word and excel. A basic understanding of other computer applications for data entry is preferred.This position will require minimal physical labor. Sitting, standing, climbing stairs and walking will be required. The ability to drive and perform house checks on program participants as well as lifting up to 40 lbs is necessary. Moving around the facility to clean and monitor the program is required. This position requires the ability to write and document all transactions required of the program and its participants. Sleeping or the appearance of being asleep by lying down in any capacity is not permitted while at work including breaks.Based on operational requirements, program assignments, or EOHLC contract requirements, Centerboard may make temporary or permanent changes to an employee’s work location within a 15-mile radius of their designated primary worksite, scheduled work hours, and designated days off. Employees may be assigned across applicable EA shelter models and program locations, with responsibilities consistent with their position and the requirements of the assigned program. Centerboard will provide advance written notice of permanent schedule or location changes whenever feasible and communicate temporary assignments as far in advance as circumstances permit.The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.