Deposit Operations Support Associate

Hancock Whitney; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Hancock Whitney Bank in New Orleans, LA seeks a Deposit Operations Support Associate 1 to provide entry-level support across deposit operations, including account maintenance, item processing, and documentation validation. You will work closely with senior staff to ensure accuracy, regulatory compliance, and efficient transaction processing.

The role emphasizes attention to detail, ability to manage multiple tasks, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED required.
• 0-1 year of experience in deposit operations or a related field.
• Basic understanding of banking products and services.
• Proficient in Microsoft Office and strong attention to detail.

Responsibilities

• Maintain and update customer deposit account records in core systems.
• Review deposit-related documents for accuracy and regulatory compliance.
• Research and resolve exception items and balance accounts as needed.
• Process CD/IRA transactions and ensure IRS rules compliance.
• Track unclaimed property and assist with escheatment reporting.
• Assist with mail-based collections and bank-by-mail deposits.
• Support compliance and reporting duties and participate in cross-training.

Skills

Attention to detail

Multitasking

Communication skills

Education

High School Diploma or GED

Tools

Excel

Outlook

Word

Job description

JOB FUNCTION / SUMMARY

The Deposit Operations Support Associate 1 provides entry-level support across various deposit operations functions, including account maintenance, item processing, exception handling, and document validation. The associate ensures compliance with regulatory requirements, facilitates accurate transaction processing, and contributes to the operational efficiency of the department while working closely with senior team members to improve service quality and internal processes.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Deposit Account Maintenance & Documentation Assist in the maintenance and updating of customer deposit account records in core systems, including basic changes to account ownership and address updates. Review deposit-related documents for accuracy, completeness, and compliance with regulatory requirements. Assist in capturing and maintaining customer signatures and ensure proper indexing within the Bank’s imaging systems.
• Exception Item Processing & Adjustments Support the research and resolution of exception items, such as non-posted items or returned items. Assist with the submission of adjustment requests to the Federal Reserve and other financial institutions under the guidance of senior associates. Assist in the reconciliation and balancing of exception files and accounts.
• CD/IRA Servicing Support the processing of CD/IRA transactions such as account updates and simple distributions or rollovers. Assist with gathering documentation and ensuring compliance with IRS rules for CD/IRA accounts.
• Unclaimed Property & Escheatment Assist in tracking and identifying unclaimed property in customer accounts. Support the preparation of escheatment reports and remittances in accordance with state laws.
• Domestic Collections & Mail Banking Help manage incoming and outgoing collection items, including checks and other negotiable instruments. Assist with mail-based transactions, such as account closures and processing "bank by mail" deposits.
• Compliance & Reporting Assist in maintaining documentation and records to ensure compliance with audit, SOX404, and regulatory requirements. Help track and report on operational metrics for various functions, including maintenance, exception processing, and collections.
• Other Assist in department projects and cross-training activities as needed. Perform other duties as assigned by management to support operational goals.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE

• High School Diploma or GED required.
• 0-1 year of experience in deposit operations or a related field.
• Basic understanding of banking products and services.
• Strong attention to detail and ability to follow processes and guidelines.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Good written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

• Ability to travel if required to perform the essential job functions
• Ability to work under stress and meet deadlines
• Ability to operate related equipment to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.