Full-Time Delivery Driver

Ascend Wellness; Marlton (NJ); On-site; USD 19,000 - 27,000; Full time

Job summary

Ascend Wellness Holdings, based in New Jersey (Evesham), is hiring Full-Time Delivery Drivers to carry cannabis orders from Ascend’s licensed stores to customers across the state. The role prioritizes safe driving and exceptional customer service, with shifts across all hours of operation.

Drivers work from a dispensary location following the OnFleet route and may perform additional delivery support tasks. The pay is $16.50 per hour, with full-time, non-exempt status and a requirement for open

Qualifications

• Hold a high school diploma or equivalent.
• Be at least 21 years old with a valid driver's license.
• Able to safely operate the vehicle assigned to this position.
• Ability to follow delivery instructions, safety procedures, traffic laws, and company policies.
• Able to communicate professionally with customers, coworkers, and management.
• Able to obtain and maintain a Registered Agent credential and pass background checks.
• Able to lift and carry packages and work in all weather.
• Open availability to work shifts 8:00 a.m. – 10:00 p.m., seven days a week.

Responsibilities

• Drive defensively and legally, wear seat belt, and follow route and safety protocols.
• Deliver complete orders accurately to customers and check against manifest.
• Verify customer age with government ID and obtain signatures or proofs of delivery.
• Maintain vehicle safety, cleanliness, and report any issues promptly.
• Assist with store/delivery operations and participate in safety and training programs.

Skills

Valid driver's license

Open availability

Clean driving record

Strong communication

High school diploma

Background checks

Physical fitness

Tech savvy

Job description

• Base Pay $16.50 / Hour
• Job Category Retail
• Employee Type Full-Time Non-Exempt

Ascend Wellness Holdings (AWH) of Evesham is looking to hire Full-Time Delivery Drivers!

ABOUT THE COMPANY

NJ MGMT GRP, LLC is a subsidiary of Ascend Wellness Holdings, Inc., a vertically integrated cannabis cultivator, processor, and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio, and Pennsylvania. NJ MGMT GRP, LLC operates Ascend’s dispensary and cultivation business in the state of New Jersey.

Ascend and its subsidiaries seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer - focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patients' lives by offering unrivaled quality, consistency, and meticulously curated products that satisfy our customers' unique, individual needs. When it comes to the customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness by a highly knowledgeable team. A team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we continuously expand.

POSITION SUMMARY

Retail Delivery Drivers carry cannabis orders from Ascend's licensed stores to customers across New Jersey. Delivery is a premium channel for Ascend, with an average order of $105, and the driver is the only Ascend team member the customer meets in person. This role is built on two priorities: driving and working safely, and delivering outstanding customer service. Drivers work out of a dispensary store location and follow the store's delivery zones and the OnFleet route. The role may be fully dedicated to deliveries at high-volume stores, or dually performing deliveries as well as other delivery support services, including but not limited to order pulling, command center phone support and other tasks relating to delivery.

• JOB TITLE: Delivery Driver - Retail
• LOCATION: New Jersey, Evesham Township
• DEPARTMENT: Delivery
• EMPLOYER ENTITY: NJ MGMT GRP, LLC
• REPORTS TO: Director of Delivery
• EMPLOYMENT STATUS: Full-time
• DIRECT REPORTS: Not applicable
• PAY: $16.50 per hour
• SCHEDULE: Candidates must have open availability to work any shift during all days and hours of operation, including weekdays, weekends, and holidays. Store hours generally are between 8:00 AM to 10:00 PM and may require arrival before opening or staying after closing to complete opening and closing duties.

ESSENTIAL DUTIES AND RESPONSIBILITES

The essential duties and responsibilities include, but are not limited to, the following:

A. Safety

• Drive defensively and legally. Wear your seat belt, obey speed limits and traffic laws, avoid hard braking, and never use a handheld phone while the vehicle is moving. Telematics (Azuga) tracks driving behavior, and coaching is part of the job.
• Check the vehicle every shift. Do a walk-around before each shift. Confirm the safe, camera, GPS, E-ZPass, and emergency kit are in place, and report any damage or defect before driving. Complete a post-trip inspection too, and report maintenance needs or other vehicle issues promptly.
• Protect the product and cash. Keep orders secured in the vehicle safe, never leave product unattended, and follow cash-in-transit controls. Carry only what the current route requires.
• Stay alert at the door. Be aware of your surroundings, trust your instincts, and leave if you feel unsafe. Contact dispatch or the driver-safety desk right away and do not hand over an order in an unsafe situation.
• Report immediately. Report any accident, near miss, injury, property damage, citation, vehicle alert, or suspicious situation to dispatch and the driver-safety desk as soon as it is safe to do so. Adjust for conditions. Slow down or pause in poor weather, and tell dispatch if delays are expected. Fuel and equipment. Use only the vehicle-assigned fuel card, and keep the vehicle clean and in working order.

B. Customer Service

• Be on time, and communicate. Meet the promised window, and keep dispatch and the customer informed if anything changes. Build in extra time for apartment complexes and gated communities.
• Be accurate. Deliver the complete order and check it against the manifest before leaving the store.
• Be professional and discreet. Wear the branded uniform and badge, greet the customer warmly, and handle every delivery with courtesy and privacy.
• Verify before you hand over. Check a valid government ID for every order and confirm legal age. If requirements are not met, do not complete the delivery, and let dispatch know.
• Fix problems, don’t hide them. If an order has an issue (wrong item, delay, failed attempt, upset customer), stay calm, help where you can, and notify the call center and management right away. Every issue order must be reported.
• Close the loop. Offer the in-car accessory kit, thank the customer for choosing Ascend delivery, encourage Pay by Bank where available, and invite them to reorder.

C. Core Duties

• Accept orders and follow the OnFleet route on every trip; never route off-system.
• Pick, pack, and hand off using the store's vault procedures and METRC manifest; complete same-day returns and reconciliation per SOP.
• Hold and display a valid Registered Agent credential while on duty, and complete required training before the first delivery and participate in ongoing safety, driver, and customer service training.
• Follow the shift schedule, including required breaks, and take direction from dispatch supervisors and delivery operations leadership. Help train new drivers and support the launch of new delivery stores when asked.
• Review delivery schedules, routes, customer information, and delivery instructions before departure.
• Load, secure, and unload merchandise safely to prevent injury and damage to merchandise, vehicles, and customer or Company property.
• Obtain required customer signatures, photographs, or other proof of delivery.
• Follow Company procedures for unsuccessful deliveries, damaged merchandise, exchanges, customer refusals, and other delivery exceptions.
• Safeguard Company vehicles, equipment, keys, fuel cards, electronic devices, customer information, and other Company property.
• Maintain required delivery, vehicle, and other records accurately and timely.
• Assist with inventory movement, merchandise staging, and other store or warehouse activities when not delivering, as assigned.
• Perform other duties reasonably related to the position and assigned based on business needs.

REQUIRED QUALIFICATIONS

• Hold a high school diploma or equivalent
• At least 21 years old and hold a valid driver's license for the type of vehicle operated. Drivers are added to the fleet insurance policy and must maintain the legal ability to and Company authorization to operate the vehicle required for the position, including maintaining a valid driver’s license and acceptable motor vehicle record meets the Company’s insurance requirements.
• Ability to satisfy applicable Company driver qualification requirements, which may include a review of driving history and violations, subject to applicable law. Ability to safely operate the type of vehicle assigned to the position
• Ability to understand and follow delivery instructions, safety procedures, traffic laws and Company policies.
• Ability to communicate professionally and effectively with customers, coworkers and management.
• Ability to obtain and maintain a Registered Agent credential and pass required background checks.
• Able to lift and carry packages, get in and out of a vehicle repeatedly, and work in all weather.
• Ability to use required technology, which may include using a smartphone, routing apps (OnFleet), GPS/navigation systems, delivery applications, electronic signatures, and other Company systems.
• Open availability to work the schedule required for the position. Must be available to work shifts scheduled between 8:00 a.m. and 10:00 p.m., seven days per week, including evenings, weekends, and holidays. Actual days and hours worked will vary based on scheduling and business needs.

B. Preferred

• Spanish or other bilingual skills.

C. Driving Requirements

Because driving is an essential function of this position, continued employment in the Delivery Driver position requires the employee to maintain the legal ability and Company authorization to operate the vehicle required for the position.

Drivers must comply with applicable traffic laws and Company vehicle and safety policies.

The Company may review driving records and driver eligibility as permitted by applicable law and consistent with Company policy.

D. Safety Sensitive Position

This position is designated as safety sensitive because its essential functions include operating a motor vehicle and performing duties that, if performed while impaired, could present a significant risk of injury to the employee, coworkers, customers, or members of the public. Company vehicles are equipped with GPS and telematics and with cameras that may record video and audio, for safety, security, regulatory compliance, and incident investigation purposes.

Employees in safety-sensitive positions are required to comply with all applicable Company safety, fitness for duty, drug and alcohol, and substance use policies, as well as applicable federal, state, and local law. Nothing in this posting is intended to authorize testing, discipline, or other employment action prohibited by applicable law.

What the Company Provides

• A company vehicle equipped with a safe, camera, GPS, E-ZPass, and emergency kit, with a vehicle-assigned fuel card.
• Branded uniform, badge, and delivery bags, plus an in-car accessory kit. Onboarding and training in safety, compliance, and customer service, with ongoing coaching.
• Dispatch support from the Fort Lee command center and a dedicated driver-safety desk. Works With
• Dispatch supervisors, the Fort Lee command center, the driver-safety desk, and the fleet coordinator.

PHYSICAL REQUIREMENTS

The physical requirements described below reflect activities that may be necessary to perform the essential functions of this position, with or without reasonable accommodation.

The position regularly requires entering and exiting a delivery vehicle, walking, standing, bending, reaching, grasping, pushing, pulling, and handling merchandise.

The employee must be able to safely lift, carry, push, pull, maneuver, and/or team lift merchandise consistent with the actual requirements of the position and available equipment.

BACKGROUND AND DRIVING RECORD REVIEW

Any employment-related background and/or driving-record review will be conducted in accordance with applicable federal, state, and local law. The Company will consider qualified applicants with criminal histories consistent with applicable law.

COMPENSATION

The anticipated pay for this position is $16.50 per hour. Actual compensation within the stated range may vary based on lawful factors such as relevant experience, skills, qualifications, geographic location, terms of an applicable collective bargaining agreement, and business needs. Positions at Wharton, Fort Lee and Rochelle Park stores are represented by UFCW Local 360 and are covered by a collective bargaining agreement (CBA). For covered positions, wages, hours, and other terms and conditions of employment are governed by the CBA, and the CBA controls if it conflicts with this job description.

BENEFITS

Eligible employees may have access to Company benefit programs, which may include:

• Medical, dental, and vision coverage
• Paid time off
• Paid sick leave or other paid leave, as applicable
• Retirement savings plan

Eligibility, coverage, and benefits are governed by the terms of the applicable Company plans and policies and applicable law.

REASONABLE ACCOMMODATION

The Company provides reasonable accommodations to qualified individuals with disabilities and to applicants and employees as required by applicable law. Applicants who require a reasonable accommodation during the application or hiring process may contact their Company Recruiter, or email [e-mail] for assistance and include “Accommodation Request” in the subject line.

EEO STATEMENT

Ascend Wellness Holdings, Inc., including its subsidiaries and affiliates, is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. XI. CODE OF CONDUCT All employees are expected to represent the values and maintain the standards contained in the Code of Conduct.

IMPORTANT INFORMATION ABOUT THIS JOB DESCRIPTION:

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time, subject to applicable law and, for covered positions, the terms of the applicable CBA. The statements in this job description describe the general nature and level of the work performed, may change at any time, and are not a complete list of all responsibilities, duties, and skills required of employees in this position.

Employees must follow other job-related instructions and perform other job-related duties assigned by any authorized person. All duties and responsibilities are essential functions and requirements, subject to modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty profi ciently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship, except as otherwise provided by applicable law or, for covered positions, an applicable CBA.