Full-Time Customer Service Representative

Prairie State Bank & Trust; Mattoon (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with employer matching

Health and life insurance

Paid time off

Holiday pay

Job summary

Prairie State Bank & Trust, located at Mattoon, IL, is seeking a Full-Time Customer Service Representative to join our Mattoon branch. The role involves handling routine account transactions, educating customers on bank products, and maintaining cash drawer balances.

Candidates should have strong communication, problem solving, and multitasking abilities, with prior banking experience preferred. We offer a base compensation with bonus plan and a comprehensive benefits package including health

Qualifications

• Excellent interpersonal, written, and verbal communication skills.
• Problem solving skills; technical capacity
• Excellent time management, organizational, and multi-tasking skills.
• Ability to work independently and in a team environment.
• Prior banking experience preferred

Responsibilities

• Ensure that our customers receive excellent customer service.
• Assist customers with routine account related transactions such as deposits, loan payments, cashing checks, transfer of funds between accounts, stop payments as well as inquiries regarding transactions and services
• Educating customers on bank products and services
• Perform daily balancing functions of a cash drawer
• Comply with bank operation and security procedures
• Maintain customer confidence and protect bank operations by keeping information confidential

Skills

Communication skills

Problem solving

Time management

Teamwork

Banking experience

Job description

Position: Full-Time Customer Service Representative

Location: 2121 Western Ave

Mattoon, IL

Job Id: 363-FT14

# of Openings: 1

Prairie State Bank & Trust, a locally owned $800 million bank with 20 offices in Central Illinois, has an immediate opening for aFULL TIME Customer Service Representative at our Mattoon branch. We are seeking talented, hardworking candidates who are motivated to learn, have great communication skills, and a passion for working on a team.

No phone calls. Please utilize our website for any communication needs.

Responsibilities

• Ensure that our customers receive excellent customer service.
• Assist customers with routine account related transactions such as deposits, loan payments, cashing checks, transfer of funds between accounts, stop payments as well as inquiries regarding transactions and services
• Educating customers on bank products and services
• Perform daily balancing functions of a cash drawer
• Comply with bank operation and security procedures
• Maintain customer confidence and protect bank operations by keeping information confidential

Job Qualifications

• Excellent interpersonal, written, and verbal communication skills.
• Problem solving skills; technical capacity
• Excellent time management, organizational, and multi-tasking skills.
• Ability to work independently and in a team environment.
• Prior banking experience preferred

Physical Requirements

• Occasionally lift up to 25 pounds
• Stand 100% of the shift

Prairie State Bank & Trust offers competitive benefits and compensation: base compensation with bonus plan, 401(k) with employer matching, employer paid health/life insurance, vacation, sick leave, and above average holiday pay.

All candidates may be required to undergo a pre-employment credit background check and drug screening.

PSBT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.