Bilingual Customer Service Agent (Tolling)

Valor Intelligent Processing; Dallas (TX); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Incentives & Rewards

Job summary

Valor Intelligent Processing is looking for bilingual Customer Service Agents to join our on-site team in Dallas, Texas. In this entry-level position, you’ll assist customers with inquiries, resolve disputes, and process payments, all while receiving paid training and full benefits.

This role requires strong communication skills and offers significant opportunities for advancement in a supportive environment. If you're reliable and eager to grow your career, we want you to apply!

Qualifications

• Must be 18 years or older.
• Reliable and punctual with strong time management skills.
• Able to multi-task, stay organized, and work independently.

Responsibilities

• Handle inbound and outbound customer contacts in a timely manner.
• Listen actively to understand customer needs and resolve issues effectively.
• Accurately document all customer interactions in the appropriate systems.

Skills

Strong written and verbal communication skills

Ability to type 20+ words per minute

Basic proficiency in Microsoft Office Suite

Problem-solving and conflict resolution skills

Time management skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We provide Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.

We are hiring bilingual Customer Service Agents to join our on‑site team and support inbound customer service operations. In this role you’ll assist callers with inquiries, resolve disputes, process payments, and provide accurate information in a professional and courteous manner.

This is an entry‑level, on‑site position with paid training, full benefits, and opportunities for advancement. If you’re reliable, eager to learn, and ready to grow your career in a supportive environment, we want to hear from you!

POSITION RESPONSIBILITIES

• Handle inbound and outbound customer contacts in a timely and professional manner
• Listen actively to understand customer needs and resolve issues effectively
• Research internal systems to locate missing information and coordinate with other departments as needed
• Follow client‑specific processes and maintain a courteous, professional tone
• Use technology and tools to manage customer accounts and process claims
• Accurately document all customer interactions in the appropriate systems
• Follow all required scripts, policies, and confidentiality protocols
• Escalate complex issues to the appropriate team or manager
• Ensure first‑call resolution through effective problem‑solving
• Stay current on program updates by attending training and reviewing materials
• Meet all attendance and schedule requirements

Candidate Qualifications

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated, dedicated, and should possess the following qualities:

• Must be 18 years or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Reliable and punctual with strong time management skills
• Skilled in problem‑solving, conflict resolution, and customer empathy
• Able to multi‑task, stay organized, and work independently
• Team‑oriented with a strong customer‑first mindset
• Comfortable in a fast‑paced, dynamic environment

Preferred (Not Required)

• 1+ year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support
• Experience working on state or federal programs

COMPENSATION DETAILS

Starting compensation is based on experience: $17.00 - $19.00 per hour. We also offer a variety of benefits and incentives to support and reward our team members.

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars.
• Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short‑term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Internal promotions provide significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee will be required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.