Full Time Concierge - Sonterra

Franklin Companies; San Antonio (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Franklin Park Sonterra in San Antonio, TX, is seeking a bright and personable concierge to work at our front desk and assist residents and guests in a welcoming, professional manner.

You will answer phones, help with mail, support activities registrations, coordinate with maintenance and marketing, and maintain a tidy reception area. Starting wage depends on experience, and schedule rotates to cover shifts.

Qualifications

• Computer savvy and proficient with basic office software.
• Friendly, resourceful individual with genuine interest in working with elders.
• Ability to analyze situations and resolve questions or concerns.
• Must be punctual, dependable and professional in all interactions.

Responsibilities

• Answer phone in a prompt and professional manner; forward calls and take messages as needed.
• Assist with outgoing and incoming mail and deliveries, including sorting and routing.
• Help cover urgent staffing needs for part-time/PRN shifts.
• Assist residents with activity registrations and sign-in/out during absences.
• Support marketing by providing information to callers and helping with move-ins and data entry.

Skills

Computer savvy

Personable and resourceful

Problem-solving

Punctual and dependable

Job description

San Antonio, TX – Franklin Park Sonterra is seeking a bright and personable concierge to work at our front desk and fill openings as needed.

We offer assisted living and memory care in a spacious and elegant environment with amenities such as an art studio and furnished courtyard.

As the person who is often the first contact for our guests and residents, the concierge must provide exemplary customer service both in person and by telephone. The concierge provides administrative support to various departments. Starting wage depends on experience. Schedule will be on a rotating basis.

Things You Will Love About This Job

• Variety of duties
• Beautiful working environment
• Making a difference in people’s lives
• The chance to learn something new every day

Key Duties Include

• Answer phone in a prompt and professional manner. Forward calls, provide requested information and/or take messages as needed. Expedite sales/marketing calls.
• Assist with outgoing and incoming mail and deliveries, including sorting and routing.
• Assist with urgent staffing needs – may help call part‑time and PRN staff to cover vacant shifts.
• Obtain information for residents, assist them to register for activities or services, and ensure that they sign out and back in during absences.
• Support marketing department by providing approved information to callers, assisting with move‑ins, entering data into electronic database, etc.
• Communicate service requests to maintenance department.
• Ensure that reception areas are kept tidy.
• Create forms, run reports, do internet research, and complete other clerical duties.
• Monitor and respond to the emergency response system.
• Maintain thorough familiarity with emergency response procedures. Serve as communication liaison, phone 911 as needed; help direct and protect residents, up to and including evacuation.
• Handle security issues that arise.
• Remain courteous, professional and helpful during situations where residents or others may be upset or dissatisfied. Resolve problems when possible, call on management to respond, and/or document incidents/concerns and report to administration.

Required Qualifications

• Computer savvy
• Personable and resourceful: sincere interest in working directly with elders
• Ability to problem‑solve and help resolve questions and concerns
• Punctual and dependable

Franklin Park Sonterra is located at 18323 Sonterra Place, on the north side of Loop 1604 between Blanco and Stone Oak Parkway. There is a bus stop 1 block away.

Franklin Apartment Management is an EOE.

JOB CODE: Concierge - FT - Sonterra