Full-Time Community Care Associate- Click here to apply

Loudoun Hunger; Leesburg (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan (Simple IRA)

Paid Holidays

Sick Time Off

Personal Time Off

Job summary

Loudoun Hunger Relief seeks a Community Care Associate to support neighbors and volunteers across Leesburg and Sterling. This hands‑on role covers distributions, intake, outreach, and resource connections, with a focus on creating welcoming experiences and coordinating program activities.

Candidates should be dependable, compassionate, and able to learn quickly. Flexible hours include some evenings/weekends, with full-time and part-time options available.

Qualifications

• High school diploma or equivalent.
• Bilingual in English and another language preferred.
• Strong communication and interpersonal skills.
• Ability to lift up to 30–50 pounds.
• Proficiency with Microsoft Office suite and data entry.
• Flexible to work at Leesburg and Sterling locations.

Responsibilities

• Serve as a welcoming point of contact for neighbors accessing programs.
• Assist with pantry services, mobile markets, and outreach events.
• Complete intake and provide program information to families.
• Maintain program records and data entry with accuracy.

Skills

Bilingual in English and another lang

Strong communication

Team oriented

Customer service

Data entry / basic IT

Organizational skills

Confidentiality

Education

High school diploma or equivalent

Associate's degree (preferred)

Tools

Microsoft Office

Word

Excel

Outlook

Database entry familiarity

Link2Feed (preferred)

Job description

JOB TITLE: Community Care Associate – Full-Time and Part-Time Positions Available

DEPARTMENT: Community Care

STATUS: Non-Exempt/Full-Time and Non-Exempt/Part-Time

SCHEDULE: Full-Time: 37.5 hours per week / Part-Time: max 25 hours per week

Some pre-scheduled evening and weekend hours

REPORTS TO: Director of Community Care or Community Care Team Leads

LOCATION: Leesburg and Sterling, Virginia

MAKE A DIFFERENCE. BUILD COMMUNITY. BE A PART OF SOMETHING MEANINGFUL.

At Loudoun Hunger Relief (LHR), we believe everyone deserves access to nutritious food, compassionate support, and the resources they need to thrive.

As a Community Care Associate, you will play an important role in making that happen. You will work directly with our neighbors, volunteers, community partners, and team members to help create welcoming, respectful, and positive experiences for the people we serve. This is a hands‑on position for someone who enjoys working with people, being part of a team, solving problems, and making a tangible difference in the community. No two days are exactly alike—you may support food distributions, welcome new families, connect neighbors with community resources, assist with outreach events, or help lead a mobile market.

We are looking for someone dependable, compassionate, organized, and energized by working with people. You don't need to have experience in every area listed below. We're looking for someone ready to learn, contribute, and grow with our team.

WHAT YOU'LL DO

• Serve as a welcoming and supportive point of contact for neighbors accessing LHR programs and services.
• Interact with program participants and volunteers during pantry services, mobile markets, education programs, and community outreach events.
• Welcome new families, complete intake, and provide information about available programs and services.
• Connect neighbors with other community organizations, resources, and services where appropriate.

Support Daily Operations

• Serve as a shift lead for on‑site and mobile food distributions when assigned.
• Help create an environment where neighbors, volunteers, and team members feel welcomed, respected, and valued.
• Help ensure distributions run efficiently, safely, and smoothly.
• Prepare distribution sites by organizing supplies and forms, completing setup, and ensuring the program database is ready.
• Assist with closing procedures, including resetting spaces and organizing supplies and equipment.

Support Education & Outreach

• Promote LHR's educational programs and services and assist neighbors with registration.
• Represent Loudoun Hunger Relief at community outreach and education events.

Keep Things Organized

• Complete data entry and maintain accurate program records.
• Provide general administrative support, including phone coverage, appointment processing, email, and calendar management.
• Help troubleshoot information or data discrepancies and communicate issues to the appropriate team member.
• Take on additional responsibilities and projects as needed to support the team and our mission.

Required knowledge, skills, and abilities (KSA):

• High school diploma or equivalent.
• Bilingual in English and another language. Spanish and other languages spoken within our community are welcomed and valued
• Ability to work at both our Leesburg and Sterling locations as needed.
• Availability for some pre-scheduled evening and weekend hours.
• Ability to work effectively in a fast‑paced, team‑oriented environment.
• Strong communication and interpersonal skills.
• Dependable, responsible, and committed to maintaining the highest level of integrity.
• Strong organizational skills and attention to detail.
• Ability to maintain the confidentiality of program participants and donors.
• Ability to lift approximately 30–50 pounds.
• Proficiency with Microsoft Office, Word, Excel, and Outlook.
• Ability to learn and use databases for program data entry.

Preferred KSA:

• Associate's degree or higher.
• Experience working in a community-based organization, nonprofit, human services, customer service, education, or related field.
• Experience with Link2Feed or another client/program database.
• Experience facilitating groups, classes, outreach activities, or community events.
• Bilingual in English and another language. Spanish and other languages spoken within our community are welcomed and valued

WHY THIS ROLE MATTERS

Your work will have a direct impact on the people and communities we serve. Whether you're welcoming a new family, helping a neighbor access additional resources, leading a mobile distribution, supporting a nutrition class, or working alongside volunteers, you'll see the impact of your work every day.

This role is also a great opportunity for you to develop valuable skills in: Community Engagement, Human Services, Customer and Member Services, Program Coordination, Event and Distribution Management, Data Management and Administration, Public Speaking and Education, Community Outreach, and Team Leadership.

WHAT SUCCESS LOOKS LIKE

In this role, success means more than completing a checklist of tasks. It means helping create an experience where every neighbor feels welcomed, respected, and supported.

You'll be successful when you can confidently lead a market service distribution, build positive relationships with neighbors and volunteers, stay organized in a dynamic, fast‑paced environment, and work collaboratively with your team to solve problems and get things done.

PHYSICAL & WORK ENVIRONMENT

The full-time position requires 5 hours per week.

The part-time position requires 25 hours per week. Both roles are active and hands‑on and require flexibility in a fast‑paced, team‑oriented environment.

The positions include standing, walking, bending, lifting, and moving supplies and equipment. The ability to lift approximately 30–50 pounds are required. Some evening and weekend hours will be scheduled in advance based on program and community needs.

Background checks may be required.

FULL‑TIME POSTION BENEFITS

• Personal Time Off
• Sick Time Off
• Short-and-Long Term Disability
• Life Insurance
• Health Insurance
• Dental and Vision Insurance
• Retirement Plan through Simple IRA
• Paid Holidays

Part-time employees get paid time off for federal holidays that fall during regular working hours.