Full Time Client Service Coordinator - Banfield Union NJ

A Caring Doctor (New Jersey), P.C.; Centreville (VA); On-site; USD 24,383 - 31,161; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans with company match

Paid Time Off and Holidays

Job summary

VCA Inc. in Centreville, Virginia, is seeking a Client Service Coordinator to drive client and pet flow through the hospital. This role maximizes productivity and involves significant communication with clients and associates.

The ideal candidate will possess strong customer focus and problem-solving abilities. Responsibilities include assisting clients with documentation, educating them about pet health, and ensuring exceptional service.

Offering a pay range of $17.70 – $22.62 per hour with comprehensive benefits including medical insurance and retirement plans.

Qualifications

• Ability to multi-task quickly and accurately.
• Excellent written and verbal communication skills.
• Basic math skills such as addition and subtraction.

Responsibilities

• Coordinate the flow of clients and pets through the hospital.
• Educate clients on pet health needs and hospital services.
• Assist clients in completing required documentation.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Problem-solving

Job description

Client Service Coordinator – Purpose and Function

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Five Principles

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Qualifications / Competencies

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional
• Preventative Care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilities and Experience (Can Do)

• Ability to multi-task quickly and accurately, shift attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Excellent written and verbal communication in fluent English, with correct spelling and appropriate grammar.
• Manage phone calls, emails and in person communication throughout the day.
• Effective communication with the medical team.
• Demonstrate a systematic approach in carrying out assignments; orderly and able to turn chaos into order.
• Strong problem‑solving ability: identify, analyze, solve problems and translate them into practical solutions.
• Consistently ensure the team provides the client with attentive, courteous and informative service.
• Accurately and consistently follow instructions delivered in oral, written or diagram format.
• Basic math skills: addition, subtraction, multiplication, division.

Pay Range

$17.70 – $22.62 per hour. The specific rate is determined based on candidate’s experience, skill level and education, and may vary depending on location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs).
• Paid Time Off and Holidays.
• Top‑Tier Mental Health and Well‑Being Resources, including free coaching and counseling sessions.
• Associate Life Insurance (company‑paid) and optional Supplemental Life Insurance.
• Company‑Paid Short‑ and Long‑Term Disability insurance.
• Flexible Spending Accounts (FSA) for healthcare and dependent care.
• Health Savings Account (HSA) with tax‑advantaged contributions.
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance for eligible positions.
• Backup Child and Elder Care and Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy program.
• Voluntary Protection Benefits for unexpected events.
• Legal Plan covering a range of legal needs.
• Identity Protection services.
• Commuter Benefits.
• Three free Optimum Wellness Plans for pets.
• Exclusive product and service discounts.
• Benefits eligibility is based on employment status: full‑time associates qualify for all programs; part‑time associates qualify for those marked with an asterisk.

About Banfield

Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: a better world for pets. We create an inclusive environment where associates can be themselves, and we uphold the health and well‑being of our associates.