Full-Time Center Associate

Hireology; State College (Centre County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Incentive program

Retirement plan

Flexible schedule

Ongoing training program

Business cards

Free uniform

Free parking

Job summary

The UPS Store is seeking a Center Associate to deliver world-class service by processing packages, operating office equipment, and advising customers on products and best-value options. A friendly, fast-learning individual with a professional appearance will thrive in this essential role.

Ideal candidates have a high school diploma or GED and strong computer skills. The position requires lifting 40+ pounds, background check, and open availability to cover seven days a week.

Qualifications

• High school diploma or GED is required.
• Strong computer skills, including Microsoft Office and Adobe Suite.
• Excellent phone, verbal and written communication skills.
• Prompt, reliable and responsible.
• Able to lift 40+ pounds.
• Background check required.
• Open availability - essential business open 7 days a week.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, store team members, and leadership.
• Takes ownership of the customer's needs and offers viable solutions.
• Learns all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and teaches others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Customer service

Communication

Reliability

Strong computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suite

Job description

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Background check required
• Open availability - we are an essential business open 7 days a week

BENEFITS

• Paid time off
• Incentive program
• Retirement plan
• Flexible schedule
• On-going training program
• Business cards
• Free uniform
• Free parking