Full Time - CDL Delivery Driver

Lowe's; West Des Moines (IA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company where you can expand your career possibilities! This role involves providing top-notch customer service, ensuring safe and efficient delivery of merchandise, and maintaining a clean and organized work environment. With a focus on safety and compliance, you will operate various store equipment and adhere to all safety requirements. If you have a passion for helping customers and a commitment to excellence, this opportunity is perfect for you!

Qualifications

• Must have a Class A or B CDL License for delivery roles.
• Valid medical certificate and ability to pass MVR screen required.

Responsibilities

• Provide exceptional customer service and assist with merchandise loading.
• Ensure safe and timely delivery of products to customers.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma

Tools

Zebra phone

CCTV surveillance system

Job description

Expand your career possibilities.

Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!

Find Your Home to More Possibilities.

Essential Functions:

1. Customer Service
2. Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
3. Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
4. Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary
5. Demonstrates sincere appreciation to customers
6. Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
7. Contacts customers regarding delivery or coordinates with the truck driver to call the customer

In-stock

1. Plans delivery activities, prints loading tickets, and delivers merchandise according to schedule to ensure on-time delivery of orders
2. Pulls merchandise, builds and bands delivery loads, and loads trucks (within payload) according to delivery order
3. Inspects condition of products (e.g., appliances) before loading for delivery or assisting customer with loading
4. Matches items on invoice with quantities loaded by verifying descriptions, items, and model numbers

Clean and Safe Stores

1. Ensures that the loads are safe, secure, and within Department of Transportation (DOT) regulations
2. Updates delivery and route status (e.g., on-site, completed) on system (e.g., iPhone) for tracking purposes
3. Unloads, installs, and tests appliances upon delivery
4. Verifies daily vehicle inspections and reports and ensures cleanliness, maintenance, and repairs for delivery vehicles and other equipment (e.g., lift gates)
5. Completes Department of Transportation (DOT) reporting to maintain DOT certification and CDL compliance
6. Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
7. Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
8. Maintains a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
9. Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
10. Operates store equipment as needed depending on role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, baler)
11. Performs other duties as assigned

Minimum Requirements:

• Class A CDL License - required for locations with multi-unit CMV (tractor trailer & flatbed)
• or
• Class B CDL License - required for locations with single-unit CMV (tandem flatbed) with air brake endorsement

Additional requirements include a valid medical certificate, ability to pass MVR screen, ability to obtain sales licensure if required, and ability to read, write, and perform basic arithmetic. Must be 21 years of age and able to comply with DOT and CDL regulations.

Preferences:

• 1 Year experience driving semi-truck/trailer or certification from a driving school
• 6 Months experience performing in-home delivery or retail customer service
• 3 Months experience operating a forklift or Moffett for onloading/offloading

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.