Full Time - CDL Delivery Driver

Lowe's; Beckley (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in home improvement is seeking a dedicated individual for a delivery and customer service role. The ideal candidate will ensure exceptional service while adhering to safety and delivery protocols. Responsibilities include assisting customers, managing deliveries, and maintaining store standards. This role requires a Class A CDL License and a commitment to customer satisfaction. Join a team that values safety and efficiency in a dynamic retail environment.

Qualifications

• Must be 21 years of age.
• Ability to comply with DOT and CDL regulations.

Responsibilities

• Provides SMART customer service through execution of policies.
• Plans delivery activities and ensures on-time delivery of orders.
• Maintains cleanliness and organization of store and work areas.

Skills

Customer Service

Communication

Safety Compliance

Education

Class A CDL License

Valid medical certificate

Job description

Essential Functions: Customer Service

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions, walking them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Contacts customers regarding delivery or coordinates with the truck driver to call the customer.

In-stock

• Plans delivery activities, prints loading tickets, and delivers merchandise according to schedule to ensure on-time delivery of orders.
• Pulls merchandise, builds and bands delivery loads, and loads trucks within payload limits according to delivery order.
• Inspects the condition of products (e.g., appliances) before loading for delivery or assisting customers with loading.
• Matches items on invoice with quantities loaded by verifying descriptions, items, and model numbers.

Clean and Safe Stores

• Ensures that loads are safe, secure, and within Department of Transportation (DOT) regulations.
• Updates delivery and route status (e.g., on-site, completed) on system for tracking purposes.
• Unloads, installs, and tests appliances upon delivery.
• Verifies daily vehicle inspections and reports, ensuring cleanliness, maintenance, and repairs for delivery vehicles and equipment.
• Completes DOT reporting to maintain certification and compliance.
• Detects signs of shoplifting, theft, and security risks, communicating promptly to management or Asset Protection.
• Maintains cleanliness and organization of store and work areas per standards.
• Maintains a safe work environment, conducting safety reviews and noting hazards.
• Adheres to safety requirements relevant to the role, such as top stock safety and use of safety devices.
• Operates store equipment as needed depending on the department.
• Performs other duties as assigned.

Minimum Requirements:

• Class A CDL License; in some locations, a Class B CDL License with air brake endorsement is required.
• Valid medical certificate or ability to obtain one upon employment.
• Ability to pass MVR screening.
• Ability to obtain relevant sales licensure or registration.
• Ability to read, write, and perform basic arithmetic.
• Must be 21 years of age.
• Ability to comply with DOT and CDL regulations.

Preferences:

• 1 year experience driving semi-trucks/trailers or certification from a driving school.
• 6 months experience in in-home delivery or retail customer service.
• 3 months experience operating a forklift or Moffett for loading/unloading.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under law.