Essential Functions:
- Customer Service
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs.
- Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
- Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary.
- Demonstrates sincere appreciation to customers.
- Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
- Contacts customers regarding delivery or coordinates with the truck driver to call the customer.
In-stock
- Plans delivery activities, prints loading tickets, and delivers merchandise according to schedule to ensure on-time delivery of orders.
- Pulls merchandise, builds and bands delivery loads, and loads trucks within payload capacity according to delivery order.
- Inspects condition of products (e.g., appliances) before loading for delivery or assisting customer with loading.
- Matches items on invoice with quantities loaded by verifying descriptions, items, and model numbers.
Clean and Safe Stores
- Ensures that loads are safe, secure, and within Department of Transportation (DOT) regulations.
- Updates delivery and route status (e.g., on-site, completed) on system (e.g., iPhone) for tracking purposes.
- Unloads, installs, and tests appliances upon delivery.
- Verifies daily vehicle inspections and reports, and ensures cleanliness, maintenance, and repairs for delivery vehicles and equipment (e.g., lift gates).
- Completes DOT reporting to maintain certification and CDL compliance.
- Detects signs of shoplifting, theft, and security risks, and promptly reports them to management and/or Asset Protection.
- Maintains cleanliness and organization of store and work areas according to housekeeping standards.
- Maintains a safe work environment, including safety reviews, hazard notes, clear aisles, and secured doors and gates.
- Adheres to all safety requirements relevant to job duties, including safety cables, aisle blockers, tether lines, spotters, and safety devices.
- Operates store equipment as needed, depending on role and department (e.g., Zebra phone, CCTV, forklift).
- Performs other duties as assigned.
Minimum Requirements:
- Class A CDL License - required for locations with multi-unit CMV (tractor trailer & flatbed).
- or Class B CDL License - required for locations with single-unit CMV (tandem flatbed) with air brake endorsement.
- Valid medical certificate or ability to obtain one upon employment.
- Ability to pass MVR screen per company requirements.
- Ability to obtain sales-related licensure or registration as required by law.
- Ability to read, write, and perform basic arithmetic.
- Must be 21 years of age.
- Ability to comply with DOT and CDL regulations.
Preferences:
- 1 year experience driving a semi-truck/trailer or certification from a driving school.
- 6 months experience performing in-home delivery or retail customer service.
- 3 months experience operating a forklift or Moffett onloading/offloading a vehicle.
Pay Range: $20.00 - $21.60 per hour
Starting rate may vary based on factors including position, location, education, training, and experience. For benefits info, visit our benefits page.
This job will be posted for at least 5 days, starting on:
04/24/2025
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, creed, sex, gender, age, ancestry, national origin, disability, sexual orientation, gender identity, marital status, military or veteran status, genetic information, or other protected categories under law.