Full-time Bilingual Case Manager (8am to 4pm)

Exploreelginarea; Elgin (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Exploreelginarea's partner agency in Elgin, IL is seeking a Full-time Bilingual Case Manager to provide counseling, case management, and advocacy to shelter and walk-in clients. The role focuses on evaluating service needs, coordinating with community resources, and ensuring confidential, client-centered support.

Responsibilities include intake interviews, documenting client information, crisis intervention, data entry, and assisting with shelter operations.

Qualifications

• Education – Minimum of a Bachelor's Degree in human/social services.

Responsibilities

• Provide counseling, case management, and advocacy to clients.
• Conduct intake interviews with clients and families.
• Prepare documentation for client files (intake information, progress notes).
• Receive crisis calls and provide crisis intervention when needed.
• Enter client data into computer systems.
• Assist with shelter operations and security checks.
• Maintain confidentiality of services.
• Attend staff meetings as required.
• Engage with community agencies to coordinate services.
• Perform other duties as requested.

Skills

Bilingual

Counseling skills

Crisis intervention

Documentation

Education

Bachelor's degree in human/social services

Tools

Basic computer skills

Job description

Full-time Bilingual Case Manager (8am to 4pm)

JOB SUMMARY:

The Case Managers will provide counseling, case management, and advocacy services to Community Crisis Center clients. Their primary focus is evaluating service needs of shelter and walk-in clients.

JOB DUTIES AND RESPONSIBILITIES:

Work with all clients using the primary case management approach, providing counseling, and support services.

Conduct intake interviews with clients and their families.

Prepare proper documentation for all client files, i.e. intake information, process notes, etc.

Receive crisis calls and provide crisis intervention counseling as necessary.

Enter client statistical data into the computer when required.

Perform building walk through for security checks.

Be aware and informed of current developments in the fields of domestic violence, sexual assault, and other counseling areas that pertain to agency services.

Be aware of area and community agencies providing services for agency clients.

Must maintain confidentiality of services.

Responsible for the maintenance of the shelter when the Facility Manager is not on duty.

Must remain on duty until the next shift comes to work.

Attend staff meetings as designated unless the Executive Director waives this requirement.

Perform other duties as requested.

JOB RELATIONSHIPS:

Supervised by the Shift Supervisor and Residential Services Manager.

Work with all agency employees, volunteers, and student interns as necessary.

Interact with other community agencies in the area served.

No supervisory responsibilities.

ESSENTIAL JOB REQUIREMENTS:

Education – Minimum of a Bachelor's Degree in human/social services.

Experience – Hotline and shelter work an asset.

Training – Upon employment will receive a minimum of forty (40) hours specialized training in sexual assault and forty (40) hours specialized training in domestic violence as well as other areas of service provided by the agency including on the job training.

Technical Skills – Requires good written, verbal and communication skills; must have good listening skills; good management and organizational skills, as well as basic computer skills. Must have the ability to prioritize responsibilities; must have a knowledge of area services for clients in the program.

Social Skills – Must be able to respond appropriately in emergency situations, must demonstrate flexibility and teamwork capacity within the agency. Must also demonstrate courtesy and respect towards all fellow employees, interns, volunteers, visitors, and clients.

Physical Requirements – Must have visual and auditory acuity; must be able to perform building walk-throughs for security checks and evacuations; must be able to lift up to thirty (30) pounds; must be able to answer the phone clearly and provide crisis intervention counseling on the phone; must be able to enter information into client files.

Transportation Requirements – Must be willing and able to travel throughout the area; if employee uses a privately‑owned vehicle, must provide proof of current automobile insurance coverage and annual renewal documentation thereafter.

Attendance – Must maintain an acceptable attendance record.