Full-Time Bank Teller: Customer Service & Transactions

Citizens-Bank---Wi; Muskego (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Citizens Bank in Muskego, WI seeks a full-time Teller to handle basic transactions, maintain a balanced teller drawer, and deliver high-quality customer service.

You will cross-sell bank products, follow established procedures, and support branch operations while ensuring compliance with laws and confidentiality. A HS diploma is required; banking or cash handling experience is preferred, and bilingual candidates are encouraged.

Qualifications

• High School Diploma or GED required.
• Prior banking experience preferred.
• 6 months or more related experience in customer service and cash handling required.
• Must comply with applicable laws and regulations and follow policies to minimize risk.
• High level of professionalism and confidentiality.
• Excellent organizational skills and accuracy.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Represents the Bank to customers in a courteous, professional manner.
• Processes transactions in an enthusiastic, courteous, and prompt manner.
• Provides customers with outstanding service and cross-sells Bank products.
• Maintains and balances a teller drawer.
• Handles deposits, withdrawals, loan payments, money orders, and other cashiering duties.
• Answers phone and assists customers; processes wire transfers and other requests.
• Ensures compliance with policies and procedures; protects customer information.

Skills

Customer service

Cash handling

Professional communication

Teamwork

Confidentiality

Problem solving

Bilingual

Education

High School Diploma or GED

Tools

Word

Excel

Internet

Email

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bank Teller

Muskego, Muskego, WI, US

30+ days ago Requisition ID: 1914

At Citizens Bank we help people, businesses, and communities achieve financial success to build a better future. We hope you will consider joining our team. We are seeking a full time Tellerto join our Muskego Branchteam.

Hours/Schedule:

Business hours: Sunday closed, Monday - Friday 8:30am-5:30pm, Saturday 8:30am-12pm

38-40 hours/week

*Hours may change at any time based upon business needs

Description:

Responsible for handling basic transactions for customers in a friendly and efficient manner, in conformance with the established policies and procedures. Also responsible for maintaining and balancing a teller window, providing high quality customer service and cross selling Bank products and services.

Essential duties and responsibilities:

• Represents the Bank to customers in a courteous, professional manner
• Processes transactions in an enthusiastic, courteous, and prompt manner in conformance with policies and procedures
• Provides customers with outstanding service
• Cross sells Bank products to customers
• Maintains and balances a teller drawer
• Views basic account history and answers account questions
• Processes Vertex transactions including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, cashier's checks
• Answers the phone and assists customers as needed
• Processes cash advances
• Processes stop payments
• Processes changes of address
• Processes coin orders
• Processes wire transfers
• Unlocks and resets digital banking access
• Processes Add on CD deposits/batching
• All other duties as assigned

These additional duties may be assigned based upon branch need:

• Safe Deposit Box access
• Vault
• Basic consumer account closure
• Create debit cards for consumer checking accounts
• Accuracy
• Teamwork

Requirements:

• High School Diploma or GED required
• Prior banking experience preferred
• 6 months or more related experience in customer service and cash handling required
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act and the requirements of the Office of Foreign Assets Control. Additionally, must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines.
• High level of professionalism
• Basic computer skills, using Word, Excel, Internet, e-mail, and other date or software programs and applications
• Professional communication skills
• High level of confidentiality
• Excellent organizational skills
• Accuracy
• Teamwork
• Bilingual candidates are encourage to apply.

****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities****