Teller

Citizenbank; Town of Genesee (NY); On-site; USD 20,664 - 24,796; Full time

Job summary

Citizens Bank is seeking a full-time Teller for the Genesee Branch. You will handle basic transactions, balance the teller drawer, and provide high-quality customer service while cross-selling bank products and services.

Hours are typical business hours with 38-40 hours per week; position requires attention to detail, professionalism, and strong communication skills. Prior banking experience is preferred and bilingual candidates are encouraged to apply.

Qualifications

• High School Diploma or GED required
• Prior banking experience preferred
• 6 months or more related experience in customer service and cash handling required
• Must comply with laws and regulations including Bank Secrecy Act and OFAC
• Professional communication skills and high level of confidentiality

Responsibilities

• Represent the Bank to customers in a courteous, professional manner
• Process transactions accurately and in conformance with policies
• Balance and maintain teller drawer
• Cross-sell Bank products and services
• Assist customers by answering questions and handling inquiries
• Process deposits, withdrawals, loan payments, checks, money orders and wire transfers

Skills

Customer service

Cash handling

Cross-selling

Professional communication

Teamwork

Attention to detail

Basic computer skills

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Internet

Email

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Teller

Full Time Genesee, MUKWONAGO, WI, US

At Citizens Bank we help people, businesses, and communities achieve financial success to build a better future. We hope you will consider joining our team. We are seeking a full time Teller to join our Genesee Branch team.

Hours/Schedule:

Business hours: Sunday closed, Monday - Friday 8:30am-5:30pm, Saturday 8:30am-12pm

38-40 hours/week

*Hours may change at any time based upon business needs

Description:

Responsible for handling basic transactions for customers in a friendly and efficient manner, in conformance with the established policies and procedures. Also responsible for maintaining and balancing a teller window, providing high quality customer service and cross selling Bank products and services.

Essential duties and responsibilities:

• Represents the Bank to customers in a courteous, professional manner
• Processes transactions in an enthusiastic, courteous, and prompt manner in conformance with policies and procedures
• Provides customers with outstanding service
• Cross sells Bank products to customers
• Maintains and balances a teller drawer
• Views basic account history and answers account questions
• Processes Vertex transactions including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, cashier's checks
• Answers the phone and assists customers as needed
• Processes cash advances
• Processes stop payments
• Processes changes of address
• Processes coin orders
• Processes wire transfers
• Unlocks and resets digital banking access
• Processes Add on CD deposits/batching
• All other duties as assigned

These additional duties may be assigned based upon branch need:

• Safe Deposit Box access
• Vault
• Basic consumer account closure
• Create debit cards for consumer checking accounts
• Accuracy
• Teamwork

Requirements:

• High School Diploma or GED required
• Prior banking experience preferred
• 6 months or more related experience in customer service and cash handling required
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act and the requirements of the Office of Foreign Assets Control. Additionally, must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines.
• High level of professionalism
• Basic computer skills, using Word, Excel, Internet, e-mail, and other date or software programs and applications
• Professional communication skills
• High level of confidentiality
• Excellent organizational skills
• Accuracy
• Teamwork
• Bilingual candidates are encourage to apply.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities